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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611702
Report Date: 05/07/2025
Date Signed: 05/07/2025 11:47:38 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20250219165359
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611702
ADMINISTRATOR:MAYO, INEZFACILITY TYPE:
850
ADDRESS:4876 IRVINE CENTER DRIVETELEPHONE:
(949) 551-4533
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:60CENSUS: 13DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director, Inez MayoTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff are operating over ratio.
INVESTIGATION FINDINGS:
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On 05/07/2025, Licensing Program Analyst (LPA), A.Castro conducted an unannounced visit to the facility to deliver the findings for a complaint that was received at the Orange County Regional Child Care Licensing Office on 02/19/2025. LPA met with Director, Inez Mayo, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 13 children and 3 staff upon arrival.

During today’s inspection, it was determined the facility was operating within its licensed capacity and within compliance of staffing ratios on today's date. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.


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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250219165359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611702
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/13/2025
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance,

This requirement is not met evidenced by:
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Director states they will submit a written plan of how the facility plans to maintain ratio at the facility at all times to LPA via email by due date.
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Based on LPA's interviews 4 interviewed staff and 3 interviewed parents confirmed that they witnessed the facility operating out of ratio (1 teacher with more than 12 preschool children) which posed an immediate risks to the health, safety and personal rights to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250219165359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611702
VISIT DATE: 05/07/2025
NARRATIVE
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On 2/19/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that facility staff are operating out of ratio.
On 2/24/2025, LPA Castro made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, staff timecards and other documents pertinent to the investigation.

During the investigation, LPA interviewed staff and parents. Four (4) interviewed staff disclosed that they had observed the facility operate out of ratio. Four (4) parents disclosed concerns regarding ratio. Three (3) parents did not answer. LPA attempted to interview ten (10) preschool children, but they did not meet the interview criteria based on eligibility and age.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff is operating out of ratio. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101216.3(a) Teacher-Child Ratio is being cited; see LIC 9099D.

Due to the Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with the Director, Inez Mayo.


End of Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3