300611702-4-7-2026-06-CC-TNGN-DT7PRP-20260416113303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611702
Report Date: 04/07/2026
Date Signed: 04/07/2026 03:11:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Long Pham

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260212083158

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611702
ADMINISTRATOR:	MAYO, INEZ		FACILITY TYPE:	850
ADDRESS:	4876 IRVINE CENTER DRIVE		TELEPHONE:	(949) 551-4533
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	60	CENSUS: 38	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Team Lead Teacher Karissa King		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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(1) Staff denied authorized representative access to children at daycare.
(2) Staff are not ensuring that sign in/out records are accurate.

INVESTIGATION FINDINGS:

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On April 07, 2026, at 1:40pm, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the team lead teacher Karissa King and was led on a tour of the facility. LPA observed a total of 38 preschool children with 4 staff. This is a continuation of a complaint inspection initiated on 02/12/2026.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 02/12/2026, the Orange County Child Care Office received a complaint alleging (1) Staff denied authorized representative access to children at daycare and (2) Staff are not ensuring that sign in/out records are accurate.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260212083158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611702
	VISIT DATE: 04/07/2026

NARRATIVE

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Reporting Party (RP) stated that on 02/23/2023, Parent 6 (P6) went to the daycare center to check on P6’s children and determine if they needed to be picked up, as it was 5:45 p.m. and the center was closing soon. The RP stated that P6 attempted to provide P6 identification, but the Staff #1 (S1) refused to look at it but instead proceeded to call the children’s parent. Then, S1 denied P6 from picking up P6’s children. The RP also stated that P6 observed the children’s maternal grandmother sign out the children under the children’s parent pin. The LPA attempted to contact the RP but did not receive a response.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, and obtained pertinent documents. LPA did not interview the children because they are no longer enrolled at the daycare.

Regarding the allegation of “Staff denied authorized representative access to children at daycare.”

During the physical plant inspection today, 02/12/2026, LPA reviewed the LIC700 and P6’s name was not listed on there.

During the staff interview, 5 out of 5 staff denied the allegation of “Staff denied authorized representative access to children at daycare.” Staff #1 (S1) stated that S1 checked P6’s name and ID, and P6’s name was not listed on both the SproutAbout Application and the LIC700 in the additional persons who may be called in an emergency. Therefore, S1 didn't allow P6 pick up P6’s children. All staff stated that they use the SproutAbout Application and it shows them who the authorized representatives are to pick up the children; they also check the LIC700 if necessary.

Regarding the allegation of “Staff are not ensuring that sign in/out records are accurate.”

During the physical plant inspection today, 02/12/2026, LPA reviewed the SproutAbout Application and didn’t see any inaccurate sign in/out record.

During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not ensuring that sign in/out records are accurate.” All staff stated that they had never seen any inaccurate sign-in/sign out records before. To ensure sign in/out records are accurate, all staff stated that they follow the SproutAbout Application’s procedure. After they verify a person is an authorized representative, they check the person’s ID. Then, staff enter the parent’s full name or an authorized representative’s full name, the date, and the time in the SproutAbout Application with his or her consent.
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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260212083158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611702
	VISIT DATE: 04/07/2026

NARRATIVE

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During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children.

Based on LPA’s observations, interviews, and records review, the preponderance evidence of (1) Staff denied authorized representative access to children at daycare and (2) Staff are not ensuring that sign in/out records are accurate has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Karissa King.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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