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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611709
Report Date: 01/10/2024
Date Signed: 01/10/2024 09:29:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Romelia M Castanon
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231011095852
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611709
ADMINISTRATOR:CHUONG, ROXANNEFACILITY TYPE:
850
ADDRESS:9861 YORKTOWNTELEPHONE:
(714) 968-8833
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92646
CAPACITY:75CENSUS: 17DATE:
01/10/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Assistant Director Frances AripezTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Daycare child sustained unexplained injury while in care
INVESTIGATION FINDINGS:
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On 01/10/2024, Licensing Program Analyst (LPA) Romy Castanon and Cynthia Sun made an unannounced visit to the facility to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Assistant Director Frances Aripez and explained the reason for today’s visit. Observed at the time of the visit was a total of 17 children and 4 staff.

A review of the Facility Personnel Report Summary on 01/10/2024 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 10/11/2023, the Regional Office received a complaint report alleging daycare child sustained unexplained injury while in care. Reporting Party (RP) stated Child #1 (C1) complained of ear pain and stated Staff #1’s (S1) name. RP noticed a small cut on C1’s antitragus, above the earlobe. RP requested to view facility surveillance video for any indication of how C1’s injury was sustained. (Continue to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20231011095852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611709
VISIT DATE: 01/10/2024
NARRATIVE
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LPA interviewed RP 10/19/2023. RP stated C1 attended the facility on 10/02/2023 for about four hours. When C1 arrived at home they complained of left ear pain. RP observed a small cut about a centimeter in length that was swollen and red. RP asked C1 who injured them, C1 mentioned S1’s name. RP returned to the facility to inquire about the cut. RP also contacted Huntington Beach Police Department, and other medical experts. The medical experts were not able to confirm that the injury was from abuse.

On 10/28/2023, LPA received an update from RP stating they had reviewed the facility surveillance with facility management on 10/26/2023. RP stated after reviewing the videos, they did not observe any staff become physically aggressive toward C1.

LPA conducted a visit on 10/18/2023 and interviewed the Director, Assistant Director and 4 staff members. LPA also interviewed 5 children. LPA received a copy of the self-reported Unusual Incident Report dated 10/05/2023.

During the interview with staff, 4 out of 4 staff members were able to explain the personal rights of a child and provide examples. 4 out of 4 staff members were able to define the responsibilities of a mandated reporter. 4 out of 4 staff members denied ever observing staff treat children in a physically aggressive manner. S1 denied ever becoming physically aggressive toward C1. S1 stated they were not aware of C1’s injury and did not know how C1 sustained the injury.

LPA interviewed 5 children including C1. The children did not make any disclosures. During the interview with C1, they identified an injury on their left ear.

LPA contacted 5 parents for an interview. 2 out of 5 parents did not disclose any information pertinent to the complaint allegations.

On 12/29/2023, LPA spoke with a Detective from the Huntington Beach Police Department who stated their investigation was rescinded by RP after reviewing the facility surveillance. LPA obtained the police report of their investigation visits conducted on 10/12/2023. The report concluded no findings of child abuse.

Continue to page 3

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20231011095852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611709
VISIT DATE: 01/10/2024
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Based on LPA’s interviews conducted and record review, the allegation daycare child sustained unexplained injury while in care may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with Assistant Director Frances Aripez. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

End of Report

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3