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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300613985
Report Date: 03/30/2022
Date Signed: 03/30/2022 03:34:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220314084514
FACILITY NAME:MISS MUFFET'S PLAYHOUSEFACILITY NUMBER:
300613985
ADMINISTRATOR:GROTON, MUFFETFACILITY TYPE:
850
ADDRESS:2229 EAST LINCOLN AVENUETELEPHONE:
(714) 774-0883
CITY:ANAHEIM,STATE: CAZIP CODE:
92806
CAPACITY:35CENSUS: 31DATE:
03/30/2022
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Patricia Groton - DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 03/18/2022. Upon arrival LPA met with Director, Patricia Groton to deliver complaint findings. Director guided LPA on a tour of the facility. At 2:00 LPA observed a total of 31 preschool age children with 4 staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The department received a complaint on 03/14/22 alleging facility is in disrepair. Complainant Party (CP) stated on 2/25/22 during a facility tour CP observed the light from the school age bathroom not working and staff would provide a light to the child when they needed to use the restroom. CP also observed that the sliding glass doors have a 5-foot drop when stepping outside which could be a safety hazard for the children.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220314084514

FACILITY NAME:MISS MUFFET'S PLAYHOUSEFACILITY NUMBER:
300613985
ADMINISTRATOR:GROTON, MUFFETFACILITY TYPE:
850
ADDRESS:2229 EAST LINCOLN AVENUETELEPHONE:
(714) 774-0883
CITY:ANAHEIM,STATE: CAZIP CODE:
92806
CAPACITY:35CENSUS: 31DATE:
03/30/2022
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Patricia Groton - DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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3
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9
Facility is not maintained clean and sanitary
Facility does not provide safe play equipment for day children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 03/18/2022. Upon arrival LPA met with Director, Patricia Groton to deliver complaint findings. Director guided LPA on a tour of the facility. At 2:00 LPA observed a total of 31 preschool age children napping with 4 staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The department received a complaint on 03/14/22 alleging facility is not maintained clean and sanitary, and facility does not provide safe play equipment. Complainant Party (CP) stated on 2/25/22 during a facility tour CP observed the facility grounds and walls were filthy, and the toys are grimy and disgusting. CP stated, the play equipment does not have handrails and children do not wear helmets when riding the bikes.
Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20220314084514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MISS MUFFET'S PLAYHOUSE
FACILITY NUMBER: 300613985
VISIT DATE: 03/30/2022
NARRATIVE
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Page 2

During the investigation LPA Odom interviewed complaining party, director, 4 staff members, conducted a facility inspection and took pictures and reviewed the children’s roster, personnel report, and facility sketch. LPA did not interview children or parents due to allegation being physical plant.

During the investigation, Director (S1) was interviewed on 03/18/22. S1 stated, in the last year they have changed out the carpet in the entire facility, they repainted the inside of the facility, they shampoo the carpet every 6 months. S1 stated, the staff is responsible to clean their classroom daily by disinfecting the toys, table and chairs. The janitor comes to the facility once a week to conduct a deep cleaning of the carpet, restrooms, classrooms, doorknobs and windows. S1 stated, the staff will inspect the outdoor playground for any broken items or animal feces in the morning. S1 stated the 2-year old’s are not allowed to utilize the large wooden play structure, they have a small plastic play structure appropriate for their age.

During the investigation, 4 staff members were interviewed on 03/18/22. All of the staff disclosed they are responsible for cleaning and disinfecting their classroom daily, a janitor comes once a week to deep clean of the facility, and they feel that the childcare center is safe and clean for the children in care. All of the staff also disclosed the 2-year-old children are not allowed to utilize the large play structure, they only use the small plastic play structure. Staff #5 (S5) stated, the sand gets rototill in the playground and the wooden is sanded on the play structure for splinter every year.

During the facility inspection LPA Odom observed the carpets, walls, bathrooms, toys, tables, chairs, fridge, sleeping mats, children’s cubbies were clean and organized. The windows and sliding glass door had tinted film that had scratches from wear and tear. The outdoor playground was clean, outdoor toys had sun wear, wooden playground structure was sturdy, and the walking bridge had wooden handrail. LPA did not see splinters, nails or broken pieces of wood on the wood play structure.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 06-CC-20220314084514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MISS MUFFET'S PLAYHOUSE
FACILITY NUMBER: 300613985
VISIT DATE: 03/30/2022
NARRATIVE
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Page 3

Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 4 staff, and records reviewed it was determined there was insufficient evidence that facility is not maintained clean and sanitary and facility does not provide safe play equipment. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director Patricia Groton. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20220314084514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MISS MUFFET'S PLAYHOUSE
FACILITY NUMBER: 300613985
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/30/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/30/2022
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met evidence by:
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Director made the repairs by changing the light bulb in the restroom and fixing the wooden step. During today's visit LPA insepcted the light and step they were within compliance.
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Based on observation and interviews conducted the bathroom light was not working for a whole day and the wooden step that leads into the outdoor play area was not stable while staff and children step on it. This is a potential Health and Safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20220314084514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MISS MUFFET'S PLAYHOUSE
FACILITY NUMBER: 300613985
VISIT DATE: 03/30/2022
NARRATIVE
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Page 2
During the investigation LPA Odom interviewed complaining party, director, 4 staff members, conducted a facility inspection and took pictures and reviewed the children’s roster, personnel report, and facility sketch. LPA did not interview children or parents due to allegation being physical plant.

During the investigation, Director (S1) was interviewed on 03/18/22. S1 stated, in the last year they have changed out the carpet in the entire facility, they repainted the inside of the facility, they shampoo the carpet every 6 months, and anything that is broken is replaced or changed out right away. S1 stated, they are constantly keeping up with the maintenance of the facility for the safety of the children.

During the investigation, 4 staff members were interviewed on 03/18/22. All of the staff disclosed that the facility has renewed the carpet, repainted the walls in the classrooms, and S1 immediately repairs anything that is broken in the facility. Staff #2 (S2) and Staff #4 (S4) stated that the bulb from the bathroom light was recently replaced and it was not working for about 1 day before it was replaced.

During the facility inspection LPA Odom observed that the lights from the restroom had been replaced and in working condition. Staff reported they had a plan in place (providing the children a flashlight) while the restroom light was waiting to be replaced. LPA Odom inspected the step located outside the sliding doors, the drop from the inside to the outside wooden step is 5 inches drop and not a 5 foot drop, but LPA observed that the step is slightly leaning downward on the right corner making it unstable when staff and children are using it.

Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 4 staff members, pictures taken, and records reviewed, it has been determined that the facility steps and restroom light were in disrepair. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101238(a) Buildings and Grounds is being cited on the attached LIC 9099D.
Exit interview was conducted with Director Patricia Groton. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6