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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300614039
Report Date: 09/26/2024
Date Signed: 09/26/2024 02:57:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240730114747
FACILITY NAME:ABC DEVELOPMENT PRESCHOOL #3FACILITY NUMBER:
300614039
ADMINISTRATOR:CALVILLO, LISAFACILITY TYPE:
840
ADDRESS:9972 GRAHAM STTELEPHONE:
(714) 821-4222
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:258CENSUS: 81DATE:
09/26/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Lisa Calvillo Director TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Director handled day-care child in a rough manner.
Director made inappropriate comments towards a child in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 8/6/24, LPA met with Director Lisa Calvillo and informed director of the purpose of the visit. The licensee guided LPA on a tour of the facility and a census was taken. The overall census observed was 7 staff and 81 school age children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 7/30/2024 a complaint was filed with the Licensing office alleging Director handled day-care child in a rough manner. Director made inappropriate comments towards a child in care. Reporting Party (RP) states, director shoved Child #1 (C1) legs inside of the car and director stated to C1 "good she needs to call the police on you."

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240730114747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ABC DEVELOPMENT PRESCHOOL #3
FACILITY NUMBER: 300614039
VISIT DATE: 09/26/2024
NARRATIVE
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During the course of investigation, LPA interviewed 5 staff members, subject child, 4 parents, and reviewed records.

LPA interviewed 5 staff members. 5 out of 5 staff members stated they did not witness S1 handle day care child in a rough manner or making inappropriate comments towards a child in care. Personnel and Operation Director disclosed the following: On July 30th, 2024, mom brought C1 into the facility and C1 did not want to stay so mom took C1 out to the car. S5 then informed director that they heard C1 said “ouch, ouch” so director and S2 went to the car to check it out. When director was outside in the parking lot, director observed C1’s half body was inside the car and C1’s legs were dangling outside the car. Director went to the car, bent down, placed her hand on C1’s knee, and asked C1 to sit down for mom. C1 turned their body on their own and sat down. Mom then asked if director touched and pushed C1. Mom also told director not to touch C1. Director told mom she did not push C1. Director then put her hand on mom’s shoulder and said, “I’m just trying to help”. Mom then said “First, you put hands on my kid, then you put hands on me?” Director then decided to terminate C1’s services as of 7/30/2024 due to the mom’s behavior and the staff felt unsafe. Personnel and Operation Director contacted Cypress Police Department to inquire of a report regarding the incident and they stated there was no report taken.

Staff #2 (S2) stated, director did not shove C1’s leg inside the car. Director just placed her hands on C1’s leg to get C1’s leg inside the car. There was no struggle. C1 wasn’t resisting and C1 was not crying. S2 did not witness director make inappropriate comment toward a child in care.

S5 stated at no point did director shove C1’s leg inside the car. Director squatted down and placed her hand on C1’s leg to get C1’s legs inside the car. S5 did not witness director make inappropriate comment toward a child in care.

LPA interviewed C1 and C1 did not make any disclosures regarding the above allegations.



LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

LPA obtained and reviewed the police report. It was listed as “Event” only. No police report was generated.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240730114747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ABC DEVELOPMENT PRESCHOOL #3
FACILITY NUMBER: 300614039
VISIT DATE: 09/26/2024
NARRATIVE
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Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegations: Director handled day-care child in a rough manner. Director made inappropriate comments towards a child in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be
immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024
LIC9099 (FAS) - (06/04)
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