304202156-8-21-2025-06-CC-NKTN-DKWPG9-20250826111759

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304202156
Report Date: 08/21/2025
Date Signed: 08/21/2025 03:13:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250814154449

FACILITY NAME:	ALVI, FOUZIA		FACILITY NUMBER:	304202156
ADMINISTRATOR:	ALVI, FOUZIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 830-4169
CITY:	LAGUNA HILLS	STATE: CA	ZIP CODE:	92653
CAPACITY:	14	CENSUS: 5	DATE:	08/21/2025
		UNANNOUNCED	TIME BEGAN:	02:40 PM
MET WITH:	Fouzia Alvi		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Licensee speaks inappropriately in front of children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation on 08/21/2025. This is a continuation of the investigation initiated on 08/18/2025. Upon arrival, LPA met with licensee Fouzia Alvi, to deliver complaint findings. Licensee guided LPA on a tour of the facility. LPA observed a total of five children in care.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 08/14/2025, with one allegation (1) Licensee speaks inappropriately in front of children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250814154449

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ALVI, FOUZIA	FACILITY NUMBER: 304202156
	VISIT DATE: 08/21/2025

NARRATIVE

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During the investigation LPA interviewed licensee, interviewed one child, interviewed two parents, and reviewed children files.

Reporting Party (RP) alleges Licensee speaks inappropriately in front of children. RP mentioned they went to pick up their child and Mrs. Alvi was yelling and screaming on the phone in front of their child and others. On 08/18/2025, LPA interviewed child #1 (C1). C1 stated Mrs. Alvi does not use a loud voice and they love coming to day care. On 08/18/2025, LPA interviewed licensee. Licensee stated she has never yelled or used profanity in front of day care children. LPA observed children in care laughing and playing with each other on 08/18/2025 and 08/21/2025.

On 08/18/2025, LPA contacted seven parents via phone call. Out of seven parents called, LPA was able to interview two parents. Parents interviewed did not divulge any information pertaining to the allegation. Parents interviewed did mention they were happy with the care being provided by Mrs. Alvi.

Based on interviews with licensee, child #1 (C1), and parents, there was not enough evidence to substantiate the allegation.

The Orange County Child Care Office has investigated the complaint alleging (1) Licensee speaks inappropriately in front of children: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with licensee Alvi Fouzia.

Notice of Site Visit was provided to the licensee. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided with a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025

LIC9099 (FAS) - (06/04)

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