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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304205207
Report Date: 10/19/2023
Date Signed: 10/19/2023 04:35:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2023 and conducted by Evaluator Nguyen K Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230914110026
FACILITY NAME:SILVEIRA, MONICAFACILITY NUMBER:
304205207
ADMINISTRATOR:SILVEIRA, MONICAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 403-7399
CITY:GARDEN GROVESTATE: CAZIP CODE:
92843
CAPACITY:14CENSUS: 11DATE:
10/19/2023
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Monica Silveira, LicenseeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Adult in home spanks day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nguyen Nick Tran conducted an unannounced complaint inspection to conduct additional interviews and deliver the findings for the above allegation. This is a continuation of the investigation initiated on 09/19/23. At 2:30pm, LPA Tran met with Licensee, Monica Silveira, who guided LPA on tour of the family child care home. Census was taken and observed were 11 children and 2 adults in the home.

A review of the Facility Personnel Report Summary on 10/19/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

(Continue next page)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20230914110026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SILVEIRA, MONICA
FACILITY NUMBER: 304205207
VISIT DATE: 10/19/2023
NARRATIVE
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(Page 2 of Report)

On 09/14/2023, the Regional Office received a complaint with allegation alleging adult in home spanks day care child. During a confidential interview, Reporting Party (RP) shared that RP suspected Child #1 (C1) got spanked by Adult #1 (A1) at the day care. According to RP, after RP observed C1's flinching, RP was asking C1 several questions, and C1 described how C1 was spanked on the buttocks by A1. No injury was reported.

During the investigation, LPA interviewed 2 adults who provide care for the children at the facility and 6 parents.

All interviewed adults denied that they spanked any child in the day care. Both interviewed adults stated that they give redirection to the children in care, have the children sit next to them and talk to the children about their behaviors and inform the parents if needed. All interviewed parents responded with good feedback for the facility and no concerns related to the allegation. During parent's interview, LPA was informed that C1 gave inconsistent responses, when C1 was asked if C1 was spanked at the day care. LPA was not able to obtain parent's consent to interview C1. LPA also attempted to interview 11 current children at the day care on 10/19/2023, however, all current children do not qualify for the interview.

Based on the information gathered from the interviews with 2 adults who provide care for the children at the facility and 6 parents, there is insufficient evidence to corroborate the allegation that adult in home spanks day care child. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that adult in home spanks day care child did or did not occur, therefore the allegation is unsubstantiated.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee Monica Silveira.

(End of Report)
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2