304270334-12-8-2022-06-CC-JHAN-CM2UPN-20221212144545

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270334
Report Date: 12/08/2022
Date Signed: 12/08/2022 02:37:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2022 and conducted by Evaluator Carmen Odom

COMPLAINT CONTROL NUMBER: 06-CC-20221205121611

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270334
ADMINISTRATOR:	VALDEZ, SHANNON		FACILITY TYPE:	850
ADDRESS:	30075 ALICIA PARKWAY		TELEPHONE:	(949) 249-2321
CITY:	LAGUNA NIGUEL	STATE: CA	ZIP CODE:	92677
CAPACITY:	89	CENSUS: 13	DATE:	12/08/2022
		UNANNOUNCED	TIME BEGAN:	12:20 PM
MET WITH:	Alycia Tucker - Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility is dirty.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Odom and Lucero conducted an unannounced complaint investigation. Upon arrival LPA met with Director, Alycia Tucker, who guided LPAs on a tour of the facility. At 12:20pm LPAs observed a total of 13 preschool age children napping with 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The department received a complaint on 12/05/22 alleging facility is dirty. Complainant Party (CP) reported that the facility lobby and preschool classroom floors are dirty and have not been mopped. The rugs are not being vacuumed.

Continue to page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20221205121611

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270334
	VISIT DATE: 12/08/2022

NARRATIVE

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During the investigation LPA Odom interviewed director, 5 staff members, conducted a facility inspection and reviewed the children’s roster, personnel report and classroom cleaning schedule. LPA did not interview children or parents due to allegation being physical plant.

During the investigation, Director (S1) was interviewed on 12/08/22. S1 stated the staff is responsible to clean their classroom daily by disinfecting the toys, table and chairs. The janitor comes to the facility 3 times a week to conduct a deep cleaning of the carpet and floors, restrooms, classrooms, doorknobs, and windows. The facility contracts quarterly floor and carpet cleaning for all their facilities.

During the investigation, 5 staff members were interviewed on 12/08/22. All of the staff disclosed they are responsible for cleaning and disinfecting their classroom daily, they have a cleaning schedule that they need to clean the tables after every meal and activities, they will sweep the floors throughout the day, mop the floors daily, wipe the bathroom sinks, disinfect the toys daily, and take out the trash at the end of the day. All of the staff disclosed they have a janitor that comes 3 times a week to deep clean of the facility, and they believe that the childcare center is safe and clean for the children in care.

During the facility inspection LPAs Odom and Lucero observed the rugs, floors, walls, bathrooms, toys, tables, chairs, sleeping mats, children’s cubbies were clean and organized. The windows and walls were also clean.

Based on LPA’s facility inspection, observations, interviews conducted with director, 5 staff members, and records reviewed it was determined there was insufficient evidence that facility is dirty. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director Alycia Tucker . Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022

LIC9099 (FAS) - (06/04)

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