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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270334
Report Date: 05/16/2024
Date Signed: 05/16/2024 12:39:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/19/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240419084547
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270334
ADMINISTRATOR:VALDEZ, SHANNONFACILITY TYPE:
850
ADDRESS:30075 ALICIA PARKWAYTELEPHONE:
(949) 249-2321
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:89CENSUS: 25DATE:
05/16/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Director, Shannon ValdezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Lack of Supervision
Sustained unexplained injuries
Reporting Requirement
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted an investigation regarding the above allegations. This is a follow up investigation which started on 4/22/2024. LPA met with director, Shannon Valdez. Census was taken. There were a total of 25 preschool children with 3 staff out on the playground. No preschool children were in the classrooms.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Continued on page 2




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240419084547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270334
VISIT DATE: 05/16/2024
NARRATIVE
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On 4/19/2024, the Orange County Child Care Office received a complaint alleging "Lack of Supervision",
"sustained unexplained injuries" and "reporting Requirement". According to the alleged report, it was noticed 3 year old child has unexplained injuries and marks on his back for the last couple of weeks and

During the course of investigation, LPA interviewed staff who were involved with child # 1. (Staff # 1, 2, 3, and 4) Staff # 1 stated they observed child # 1 was scratching his back while napping. Staff # 1 stated they went to the child # 1, put the child's hand gently down and covered the child with blanket while sleeping. Staff # 1 did not notice any scratches on the child's back since the child was sleeping and it was underneath child's shirt. Staff # 1 stated no incident report issued because no injury observed. Staff # 1 stated they wrote an incident report for child # 1 on 3/22/24 that the child was observed jumping on the hand and knees on the cot and bumped face on the cot and the child's lip was swollen. Incident report was given.
Staff # 2 stated they did not observe any injuries on the child. They did not observe the child scratching the area since the child left early right after nap time on the day of the scratches brought to the school's attention. Staff # 2 is not sure how child got those scratches since there were on the child's back lower the neck area underneath child's shirt. Staff # 2 stated they don't change the child's shirt during diaper changing since it did not need to.

Staff # 3 stated they did not see any injuries on child # 1 and they stated child did not cry. However, child arrived to school while crying around 10:30 am. Staff # 3 and 4 did not acknowledge observing any scratches on the child's back since child did not show any reaction to that part. Staff who have worked with child # 1 did not know of any other incidents except one incident happened on 3/22/2024 which incident report was given. They did not write any incident report for the scratches on the child's back because they did not have any knowledge of it. Staff # 7 stated they observed child # 1 has thrown themselves on the grass, carpet, or wood chip area. Staff were asked regarding supervision and reporting incidents. They all stated they supervise children closely and they rotate on the playground. They issue an incident report and give it to parents and tell them verbally.

LPA attempted to interview child # 1 but child was not qualified due to the young age. LPA contacted 10 parents. Out of 10 parents, 3 parents responded with no concerns regarding the above allegations.
Continued on page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240419084547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270334
VISIT DATE: 05/16/2024
NARRATIVE
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Page 3 of 3

However, one parent expressed their concern that is not related to the above allegations and was addressed with the director.

Based on the interviews conducted with 8 staff, reviewing documents, and 10 parents of whom 3 responded with no concerns regarding the allegations, there is not enough proof or evidence to support the above allegations occurred or did not occur. This agency has investigated the complaint alleging "Lack of Supervision", "sustained unexplained injuries" and "reporting Requirement"; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove, the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Shannon Valdez was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. No deficiency cited on this inspection date.
Exit interview was conducted with director, Shannon Valdez.

End of report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3