304270334-8-22-2024-06-CC-THOO-D8UVVB-20240906164605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270334
Report Date: 08/22/2024
Date Signed: 08/22/2024 03:03:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Mahnaz Malek

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240718122116

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270334
ADMINISTRATOR:	VALDEZ, SHANNON		FACILITY TYPE:	850
ADDRESS:	30075 ALICIA PARKWAY		TELEPHONE:	(949) 249-2321
CITY:	LAGUNA NIGUEL	STATE: CA	ZIP CODE:	92677
CAPACITY:	89	CENSUS: 25	DATE:	08/22/2024
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff did not prevent hand, foot, and mouth outbreak.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegation. This is a follow up for the visit conducted on 7/22/2024. LPA met with director, Shannon Valdez. Census was taken. There was a total of 25 napping preschool children with 3 staff in two different classrooms. One group of 13 napping children with one staff in one classroom, and another group of 12 napping preschool children with two staff in another classroom observed.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 7/18/204, the Orange County Childcare Office received a complaint alleging “Staff did not prevent hand, foot, and mouth outbreak”. Per Reporting Party (RP) (C1) was diagnosed with Hand, Foot, and
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240718122116

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270334
	VISIT DATE: 08/22/2024

NARRATIVE

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Mouth Disease. When it was reported to school, R/P was told several children have hand-foot-mouth disease.

During the course of investigation, LPA interviewed 6 staff working in that particular group of children. Ten parents were contacted of whom 2 parents responded. staff # 1 (S1) stated Child # 1 (C1) was fine when present at school on 7/15/2024. C1 did not attend on 7/16 and 7/17. S1 stated that they were notified on 7/17/2024 that C1 has been diagnosed with Hand, Foot, and Mouth Disease (HFM). On 7/17/2024 they notified all the families to let them know that a case of Hand, Foot, and Mouth Disease has been confirmed. No other families disclosed of any other cases on their children. S1 stated they did not confirm with any children’s representatives that there are more cases confirmed. C1 did not attend school for 5 days after facility was being notified. S1 stated meanwhile there were 4 other children with fever sent home on different dates but there was no confirmation of Hand, Foot, and Mouth Disease. C2 was sent home for tommy hurting and temperature of 100.8 on 7/12/2024. C2 did not attend for 3 days. It was confirmed later C2 had eczema. (C3) was out 7/10, 7/11, and 7/12, 2024. C3’s case was not confirmed for H, F, and M Disease except for having eczema. (C4) was out 7/17, 7/18, 7/19, and the weekend. C4 is back with no fever. No case of H, F, and M Disease was confirmed for C4. S2, S3, S4, S5, and S6 did not confirm that they had an outbreak of Hand, Foot, and Mouth Disease. They stated only one case was confirmed and reported to the facility on 7/15/2024.
Staff stated they watch children closely to make sure children are healthy. As soon as they find a child is not feeling well or has temperature, the child’s representative is called for early pick up and the child is isolated. They also sanitize the area the sick child has been in contact with. They said children with fever cannot attend the school until they are fever free for 24 hours. In severe cases, doctor’s note is required if the child is back sooner than the expected time. Staff stated they are not doctors to diagnose a child’s illness. They would not know the sickness of the child if the parents disclose to them. Some children get over a simple fever in a day or two without seeing a doctor.

LPA reviewed the Internal Kindercare Child Supervision Record (CSR) for those children mentioned above. LPA found out children were sent home and did not come back the next day to the facility. LPA also reviewed the communication between facility staff and parents for early pick up for the above children.
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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240718122116

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270334
	VISIT DATE: 08/22/2024

NARRATIVE

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During the course of interviews with six staff, and 10 parents of whom 2 responded with positive feedback, and reviewing of documents related to the allegation, there is not enough proof or evidence to support the above allegation occurred or did not occur.
This agency has investigated the complaint alleging “Staff did not prevent hand, foot, and mouth outbreak.; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove, the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

In the areas which were investigated, no deficiency was cited today. The director, Shannon Valdez was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted with director, Shannon Valdez.

The report ends here.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024

LIC9099 (FAS) - (06/04)

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