304270339-12-12-2023-06-CC-PMAA-CYGMXY-20231213090044

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270339
Report Date: 12/12/2023
Date Signed: 12/12/2023 02:15:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2023 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230915085209

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270339
ADMINISTRATOR:	STAHL, VANESSA		FACILITY TYPE:	850
ADDRESS:	3223 ASSOCIATED ROAD		TELEPHONE:	(714) 990-6924
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	106	CENSUS: 49	DATE:	12/12/2023
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Director Vanessa Stahl		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff does not ensure facility is free of pests.
Staff does not ensure facility is free of insects.
Staff does not ensure facility is free of mold.
Staff does not properly clean and sanitize facility toys.
Facility does not have hot water.

INVESTIGATION FINDINGS:

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On 12/12/2023, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Director Vanessa Stahl and explained the reason for today’s visit. Observed at the time of the visit was a total of 49 children and 5 staff members.

A review of the Facility Personnel Report Summary on 12/12/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/15/2023, the Regional Office received a complaint report alleging 1) staff does not ensure facility is free of pests, 2) staff does not ensure facility is free of insects 3) staff does not ensure facility is free of mold, 4) staff does not properly clean and sanitize facility toys, 5) facility does not have hot water. LPA was unable to interview Reporting Party (RP) to obtain further details because there was no contact information provided.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230915085209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270339
	VISIT DATE: 12/12/2023

NARRATIVE

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LPA conducted a visit on 09/19/2023 and interviewed the Director, nine staff and four children. The Director informed LPA that there is a riverbed behind the facility that has not been cleared out in over a year. The Director has notified the city multiple times throughout the year in an effort to reduce the insect/pest population in the area. LPA observed overgrown brush growing from the channel. LPA also observed insect/pest bait boxes near the facility. LPA observed facility washer and dryer and confirmed water temperature control was maintained to hot. Director turned on washer for LPA to test water. During the wash cycle, LPA opened the washer and confirmed the water was hot to the touch.

During the interview with staff, 9 out of 9 staff stated they are responsible for cleaning their classrooms/toys and clean them habitually throughout the day. 9 out of 9 staff stated they have observed insects inside and outside of the facility, but seldomly. 9 out of 9 staff stated the facility have attended to complaints if any insects are observed. 9 out of 9 staff stated they have not observed any mold in the facility.

During the visit, LPA reviewed copies of the facilities pest control work order for the past 3 months. The pest control work order request for inside individual classrooms that mentioned ants and roaches were dated 07/02/2023, 07/05/2023, 08/02/2023, 08/24/2023, 08/31/2023, 09/13/2023 and 09/20/2023. LPA reviewed indoor/outdoor pest treatment invoices from an outside vendor dated 09/02/2023 and 09/09/2023 for ants, crickets, roaches, and spiders. LPA reviewed facility management reports for the past 3 months. Facility management reports include inspections of mold and moisture, water heater, washer/dryer/vents, and interior pests. LPA also obtained Classroom Cleaning Checklist’s for four individual classrooms for the month of September 2023. The facility utilizes Ecolab brand multi-surface cleaner, sanitizer, and disinfectant solutions. Staff sign their initials daily after each task is completed. The checklist is divided into areas with food contact/mouthed objects, restrooms/diapering areas and general classroom areas. The areas include but are not limited to toys, toy shelves, tables/counters, play equipment and cubbies.

LPA interviewed four children during the initial visit on 09/19/2023. 3 out of 4 children stated their classrooms are clean. 2 out of 4 children stated they have not gotten bitten by insects (mosquitoes) at the facility.

LPA interviewed 3 out of 4 parents did not disclose any pertinent information regarding complaint allegations.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230915085209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270339
	VISIT DATE: 12/12/2023

NARRATIVE

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Based on LPA’s observation, record review, interviews with Director, staff, children and parents, the allegation 1) staff does not ensure facility is free of pests, 2) staff does not ensure facility is free of insects 3) staff does not ensure facility is free of mold, 4) staff does not properly clean and sanitize facility toys, 5) facility does not have hot water may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with Director Vanessa Stahl. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

End of Report

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023

LIC9099 (FAS) - (06/04)

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