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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270339
Report Date: 02/09/2024
Date Signed: 02/09/2024 09:38:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2023 and conducted by Evaluator Anna Francesca Chan
COMPLAINT CONTROL NUMBER: 06-CC-20231204142845
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270339
ADMINISTRATOR:STAHL, VANESSAFACILITY TYPE:
850
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:106CENSUS: 49DATE:
02/09/2024
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Director Vanessa StahlTIME COMPLETED:
09:55 AM
ALLEGATION(S):
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9
(1) Day-care child sustained an unexplained injury
(2) Staff did not prevent a day-care child from injuring another child in care
(3) Staff does not provide adequate supervision to children in care
INVESTIGATION FINDINGS:
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On 2/9/2024, at 8:40am Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver investigation findings of the investigation initiated on 12/12/2023. Upon arrival, the LPA met with Director Vanessa Stahl. LPA informed director of the purpose of visit. LPA was led on walk through of the facility and a census was taken. LPA observed 6 staff and 49 preschool children doing indoor activities.

The Department received a complaint on 12/4/2023 alleging (1) Day-care child sustained an unexplained injury (2) Staff did not prevent a day-care child from injuring another child in care (3) Staff does not provide adequate supervision to children in care. And a co-complaint received on 12/27/23 alleging Staff does not provide adequate supervision to children in care.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20231204142845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270339
VISIT DATE: 02/09/2024
NARRATIVE
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LPA interviewed staff at the facility. During the investigation, staff #6 (S6) stated that child 1 (C1) sustained unexplained injuries. Staff #5 (S5) stated that S5 was supervising children in the classroom and observed Child 4 (C4) pushed Child 3 (C3). Child 3 hit their head on the table which resulted in calling for medical services. Staff #1 (S1) stated that the facility is aware of challenging behavior and is utilizing resources and behavior plans.

LPA interviewed children and none of the children interviewed disclosed any information that could support any of the allegations.

LPA interviewed parents and none of the four parents interviewed disclosed any information that could support any of the allegations.

Based on the interviews conducted and records review, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Vanessa Stahl. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
LIC9099 (FAS) - (06/04)
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