304270339-12-30-2025-06-CC-MMAE-DR3PRX-20260207103328

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270339
Report Date: 12/30/2025
Date Signed: 12/30/2025 03:07:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Anna Francesca Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251121125121

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270339
ADMINISTRATOR:	ANTUNA, IRIS		FACILITY TYPE:	850
ADDRESS:	3223 ASSOCIATED ROAD		TELEPHONE:	(714) 990-6924
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	82	CENSUS: 44	DATE:	12/30/2025
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Asst Director Gelitzly Vargas		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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(1) Staff handled day-care child in a rough manner.
(2) Staff yelled at a child in care.
(3) Staff did not ensure confidential information about children are kept private

INVESTIGATION FINDINGS:

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On 12/30/2025, at 2:20PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 11/25/2025. Upon arrival, the LPA met with Asst Director Gelitzly Vargas and informed them of the purpose of visit. Census was taken. LPA observed 44 Preschool children and 6 staff. Some children were napping and some children were awake when LPA arrived.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251121125121

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270339
	VISIT DATE: 12/30/2025

NARRATIVE

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The Department received a complaint on 11/21/25
(1) Staff handled day-care child in a rough manner.
(2) Staff yelled at a child in care.
(3) Staff did not ensure confidential information about children are kept private

During the investigation, LPA interviewed 6 staff, 6 children and 2 parents, and reviewed facility records.

Regarding Allegation (1) Staff handled day-care child in a rough manner.

Reporting Party (RP) stated they witnessed Staff 1 (S1) grab Child 1 (C1) with both hands by C1’s hands. While S1 was sitting, S1 pulled C1 to sit on the carpet.

During the staff interview, 6 out of 6 staff stated they have not witnessed staff 1 (S1) handle a child in a rough manner. Staff 3 (S3) stated they worked with S1 in the play ground and they have not seen S1 be rough with children. Staff 5 (S5) stated they have only seen S1 redirect children.

Regarding Allegation (2) Staff yelled at a child in care.

RP stated they received a message from an adult individual witnessing an incident were S1 was yelling at C1.

During the staff interview, 6 out of 6 staff stated they have not witnessed S1 yell at C1. Staff 2 (S2) stated they would only hear loud voices to call children’s attention. S3 stated a few staff have loud voices or would clap but only to call children’s attention. Staff 4 (S4) stated S1 voice is loud and stern but not yelling. S5 stated S1 is firm with C1 and redirects C1. Staff 6 (S6) stated there is no yelling but raising voices loud enough to get children’s attention. S6 stated S1 does not sound mad, but more redirecting and calling children’s names to get their attention.

Regarding Allegation (3) Staff did not ensure confidential information about children are kept private
RP stated an adult individual (A1) let them know that S1 was sharing confidential information about C1 to A1.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251121125121

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270339
	VISIT DATE: 12/30/2025

NARRATIVE

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During the staff interview, 6 out of 6 staff stated they have not witnessed S1 or any staff share confidential information other than the children’s authorized representatives. S2 stated there is a Kindercare policy on communicating with parents that they follow.

During record review of the Family Handbook, “All information contains in your child’s records, including your personal information, is confidential.”

LPA interviewed 2 parents and none of the parents interviewed disclosed any information that could support the allegations.

LPA interviewed 6 children and none of the children interviewed disclosed any information that could support the allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged Staff handled day-care child in a rough manner, Staff yelled at a child in care, Staff did not ensure confidential information about children are kept private did or did not occur, therefore the allegations were UNSUBSTANTIATED.

Exit interview was conducted with Asst Director Gelitzly Vargas. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

LIC9099 (FAS) - (06/04)

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