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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270339
Report Date: 02/10/2026
Date Signed: 02/10/2026 03:29:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251212153929
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270339
ADMINISTRATOR:ANTUNA, IRISFACILITY TYPE:
850
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:82CENSUS: 51DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Director Iris AntunaTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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(1) Staff member threw child's food away because child did not want to nap.
(2) Staff member hit child
INVESTIGATION FINDINGS:
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On 2/10/2026, at 1:45PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 12/17/2025. Upon arrival, LPA met with Director Iris Antuna and informed them of the purpose of visit Census was taken. LPA observed 51 Preschool children and 4 staff. Children were napping when LPA arrived. Director stated that currently, there are x children enrolled in the preschool program.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20251212153929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270339
VISIT DATE: 02/10/2026
NARRATIVE
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The Department received a complaint on 12/12/25 alleging:
(1) Staff member threw child's food away because child did not want to nap.
(2) Staff member hit child

During the investigation, LPA interviewed 4 staff, 9 children, 3 parents, obtained LIC500, LIC9040, Family Handbook, Employee Handbook

Regarding Allegation (1) Staff member threw child's food away because child did not want to nap.



Reporting Party (RP) stated staff 1 (S1) threw child 1 (C1’s) food away

During the staff interview, 4 out of 4 staff stated they do not throw away children’s food. Staff 1 (S1) stated they let the children put away their own plates after meal or S1 would help children put their plates away when needed. Staff 2 (S2) stated the children put their own plates away. When it is too messy, S2 helps them clean up. Staff 3 (S3) stated the children put away their own plate. Staff 4 (S4) stated they children put away their own plates and if children go straight to their beds, the S4 helps them throw away their plates.

Regarding Allegation (2) Staff member hit child



RP stated C1 was grabbed by the hand and put in their bed during nap.

During the staff interview, 4 out of 4 staff stated they have not witnessed another staff violating children’s personal rights or have not witnessed other staff hit a child. 4 of 4 staff stated they do not force children to nap. S1 stated they would offer books to C1 when C1 does not want to nap. S2 stated they would rub C1’s back to help them with nap. S3 stated they would offer books to children who cannot nap. S4 stated they would rub the children’s back to help them nap.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20251212153929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270339
VISIT DATE: 02/10/2026
NARRATIVE
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LPA interviewed 3 parents and none of the parents interviewed disclosed any information that could support the allegations.

LPA interviewed 9 children and none of the children interviewed disclosed any information that could support the allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation on Staff member threw child's food away because child did not want to nap and Staff member hit child did or did not occur, therefore the allegations are UNSUBSTANTIATED.



Exit interview was conducted with Director Iris Antuna. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3