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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270340
Report Date: 02/22/2024
Date Signed: 02/22/2024 03:09:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231229135840
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270340
ADMINISTRATOR:STAHL, VANESSAFACILITY TYPE:
830
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:32CENSUS: 27DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director Vanessa StahlTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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staff do not adequately assist infants when feeding.
INVESTIGATION FINDINGS:
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On 2/22/2024, at 2:20PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This to deliver findings of the investigation initiated on 1/3/2024. Upon arrival, the LPA met with Director Vanessa Stahl. LPA informed director of the purpose of visit and LPA was led on walkthrough of the facility and a census was taken. LPA observed 7 staff and 27 infant children.

The Department received a complaint on 12/29/2023 alleging that staff do not adequately assist infants when feeding.

Reporting Party (RP) stated they have asked staff previously to make sure child was at propped up when being fed. RP states child was not old enough to hold their bottle and left by themselves as they would play around with the bottle instead of drinking.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20231229135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 02/22/2024
NARRATIVE
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LPA interviewed staff at the facility. 2 staff interviewed stated they have witnessed an incident wherein another staff member feeds an infant on the floor and lets the infant hold the bottle even when the infant is not ready to hold the bottle.

None of the five parents interviewed disclosed any information that could support the allegations.

Based on the LPA’s conducted interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. See LIC809D for Type B deficiency cited.

An exit interview was conducted with Director Vanessa Stahl. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.


Appeal rights will be sent through email to the director at northfullerton@kindercare.com

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20231229135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/22/2024
Section Cited
CCR
101427(h)
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101427 Infant Care Food Service
(h) Infants who are unable to hold a bottle shall be held by a staff person or other adult for bottle feeding. At no time shall a bottle be propped for an infant...

This requirement is not met as evidenced by
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Director stated the facility has conducted The Essential Infant Care Guide which includes infant meal time to all staff and will provide a copy of the signed document to LPA by due date of 3/22/24.
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Based on 2 staff interviews, staff stated they have witnessed an incident wherein another staff member feeds an infant on the floor and lets the infant hold the bottle even when the infant is not ready to hold the bottle.

This poses as a potential risk to health and safety of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Anna Francesca Chan
COMPLAINT CONTROL NUMBER: 06-CC-20231229135840

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270340
ADMINISTRATOR:STAHL, VANESSAFACILITY TYPE:
830
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:32CENSUS: 27DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director Vanessa StahlTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff do not follow safe sleep practices for infants under 12 months old
Staff left infants unattended.
INVESTIGATION FINDINGS:
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On 2/22/2024, at 2:20pm Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver findings of the investigation initiated on 1/3/2024. Upon arrival, the LPA met with Director Vanessa Stahl. LPA informed director of the purpose of visit and LPA was led on a walkthrough of the facility and a census was taken. LPA observed 7 staff and 27 infant children.

The Department received a complaint on 12/29/2023 alleging (1) Staff do not follow safe sleep practices for infants under 12 months old (2) Staff left infants unattended.

LPA interviewed staff at the facility. During the investigation, none of the staff interviewed disclosed any information that could support any of the allegations.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20231229135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 02/22/2024
NARRATIVE
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On 2/22/24 LPA observed 4 infants napping in the crib. Infants that were sleeping on their stomach has crib labels which shows that they are able to roll and sleep on their stomach.

LPA reviewed infant files and needs and services plan was reviewed and within compliance.

LPA interviewed parents and none of the four parents interviewed disclosed any information that could support any of the allegations.

Based on the interviews conducted, observation, and records reviews, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director Vanessa Stahl. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

Appeal rights will be sent through email to the director at northfullerton@kindercare.com

Page 2 of 2
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5