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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 12/01/2025
Date Signed: 12/01/2025 11:34:11 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2025 and conducted by Evaluator Jessica Carreiro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251013121050
FACILITY NAME:RANCHO VIEJO SCHOOL, THEFACILITY NUMBER:
304270351
ADMINISTRATOR:WARKENTIEN, DEBORAHFACILITY TYPE:
850
ADDRESS:29782 AVENIDA DE LAS BANDERASTELEPHONE:
(949) 459-0199
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:120CENSUS: 26DATE:
12/01/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director- WARKENTIEN, DEBORAHTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff are operating beyond the terms of the license.
INVESTIGATION FINDINGS:
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On 12/1/2025, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, WARKENTIEN, DEBORAH and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 26 children and 5 staff.

A review of the Facility Personnel Report Summary on this date 12/1/2025 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20251013121050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RANCHO VIEJO SCHOOL, THE
FACILITY NUMBER: 304270351
VISIT DATE: 12/01/2025
NARRATIVE
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On 10/13/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Staff are operating beyond the terms of the license.

During the course of investigation, LPA interviewed five (5) staff members, four (4) children, and four (4) parents. LPA obtained children’s roster, staff roster, and documents pertinent to the investigation. LPA contacted 8 parents to interview, only four (4) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

During the investigation, LPA Carreiro conducted observations regarding the allegation during the visits on 10/16/2025 and 10/23/2025.

On 10/23/2025, While touring the elementary school, LPAs Carreiro and Thompson observed 5 additional preschool children in the lower Elementary Classroom which is not part of the preschool license with 1 preschool staff member #1 (S1). Inside the elementary school classroom, elementary school children were present with an elementary school staff #2 (S2) in a separate location of the elementary classroom. There were two preschool rooms A and C in the licensing area that were empty during the visit.

Staff #3 (S3) stated that staff #1 S1 brings the children over to the Lower Elementary side every day from lunch time till 2:30pm to not interrupt nap time for the children in the preschool classroom and it is quiet. S3 stated that S1 is the staff that takes care of the preschool children at the Lower Elementary side. Staff #7 stated that children who are 5 years old are taken to the Lower Elementary side from noon-2:30pm every day and this has been happening for about 10 years. S7 stated that S1 is the staff that brings the children over to the Lower Elementary side and takes care of the children at the Lower Elementary side.

During record reviews, LPA reviewed the facility sketch which indicated, the facility was licensed to provide care for children in 3 preschool classrooms: Preschool A, Preschool B, Preschool C; and 2 toddlers classrooms in building #2. However, during inspections on 10/23/2025 LPAs observed S1 was providing care for 5 preschool children in the Lower Elementary Classroom in building #1. Building #1 was not included in the license facility sketched. This is a violation of the conditions of the license.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20251013121050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RANCHO VIEJO SCHOOL, THE
FACILITY NUMBER: 304270351
VISIT DATE: 12/01/2025
NARRATIVE
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Based on information gathered from LPA’s interviews, observations, record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, section 101161 (a) Limitations on Capacity; see LIC9099D.

A Notice of Site Visit was given and must remain posted for 30 days. Failure to post will result in Civil Penalties of $100.00.

Exit interview conducted and report was reviewed with the Director WARKENTIEN, DEBORAH.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20251013121050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE
FACILITY NUMBER: 304270351
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2025
Section Cited
CCR
101161(a)
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101161 (a) Limitations on Capacity A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement is not met as evidence by:
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Director will review and provide a statement of understanding Limitations on Capacity CCR section 101161 and will not bring any children to any part of the building that is not licensed to the LPA via email by due date.
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Based on interviews, observations, record review, LPAs Carreiro and Thompson observed 5 additional preschool children in the lower Elementary Classroom which is not part of the preschool license with 1 preschool staff member #1 (S1).
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4