304270351-3-2-2026-06-CC-NKTN-DS4T45-20260312142320

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 03/02/2026
Date Signed: 03/02/2026 10:50:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Jessica Carreiro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260123125206

FACILITY NAME:	RANCHO VIEJO SCHOOL, THE		FACILITY NUMBER:	304270351
ADMINISTRATOR:	WARKENTIEN, DEBORAH		FACILITY TYPE:	850
ADDRESS:	29782 AVENIDA DE LAS BANDERAS		TELEPHONE:	(949) 459-0199
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	120	CENSUS: 47	DATE:	03/02/2026
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Director- WARKENTIEN, DEBORAH		TIME COMPLETED:	10:20 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff yell at children
Staff do not provide adequate supervision for children in care
Staff do not ensure that toys and materials are appropriate for children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 3/2/26, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with the Director WARKENTIEN, DEBORAH and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 47 children and 7 staff members.
A review of the Facility Personnel Report Summary on this date 3/2/26 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20260123125206

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 03/02/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2
On 1/23/2026, the Orange County Regional Child Care Licensing Office received a complaint with three allegations listed above: (1) Staff yell at children and (2) Staff do not provide adequate supervision for children in care and (3) Staff do not ensure that toys and materials are appropriate for children in care.

Regarding allegation (1) Staff yell at children.

During the investigation, LPA interviewed six (6) staff members, five (5) children, and three (3) parents. LPA also obtained a copy of the Children’s Roster, staff roster, and documents pertinent to the investigation.

Six (6) out of six (6) staff members denied that they have ever yelled at children. Five (5) out of five (5) children denied that staff yelled at them.

LPA contacted six (6) parents, only three (3) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

Regarding allegation (2) Staff do not provide adequate supervision for children in care.

During the investigation, LPA conducted observation on 1/27/2026, interviewed six (6) staff members and three (3) parents. During the visit on 1/27/2026, LPA observed facility staff ensure that they provided adequate supervision to children in care. Six (6) out of six (6) staff members stated they ensure to provide care and supervision for the children in care at all time. LPA contacted six (6) parents, only three (3) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

Regarding allegation (3) Staff do not ensure that toys and materials are appropriate for children in care.

During the investigation, LPA interviewed six (6) staff members and three (3) parents.

During the visits on 1/27/2026 and 3/2/26, LPA inspected and observed that facility provided appropriate toys and materials are appropriate for children in care and the materials were not outdated or worn down. Six (6) out of six (6) staff members stated that the toys and materials are appropriate for children in care and the toys and materials are not outdated or worn down. LPA contacted six (6) parents, only three (3) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

Continue to page 3

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20260123125206

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 03/02/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 3
Based on the information gathered from LPAs’ interviews, observations, records, the preponderance of the evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of (1) Staff yell at children and (2) Staff do not provide adequate supervision for children in care and (3) Staff do not ensure that toys and materials are appropriate for children in care, therefore, the allegations are UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Director WARKENTIEN, DEBORAH

End of report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3