304270379-5-21-2021-06-CC-RLOZ-C3BVM8-20210524163308

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270379
Report Date: 05/21/2021
Date Signed: 05/21/2021 12:03:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2021 and conducted by Evaluator Ryan Joseph Chan

COMPLAINT CONTROL NUMBER: 06-CC-20210303094751

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270379
ADMINISTRATOR:	NEHEZ, REBECCA		FACILITY TYPE:	850
ADDRESS:	25507 MOULTON		TELEPHONE:	(949) 470-0099
CITY:	ALISO VIEJO	STATE: CA	ZIP CODE:	92656
CAPACITY:	78	CENSUS: 57	DATE:	05/21/2021
		UNANNOUNCED	TIME BEGAN:	11:10 AM
MET WITH:	Kayla Mills - Assistant Director		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child engaged in inappropriate touching

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/21/21 Licensing Program Analyst (LPA), Ryan Chan conducted an unannounced complaint investigation to deliver the finding for an allegation where a child engaged in inappropriate touching. LPA met with assistant director, Kayla Mills who took LPA on a tour of the facility and census was taken. There was a total of 57 preschool children with 6 staff at the facility.

A review of the Facility Personnel Report Summary on 05/21/21 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/03/21 Orange County Child Care Office received a complaint alleging a child touched another child inappropriately.

Continued on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Ryan Joseph Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20210303094751

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270379
	VISIT DATE: 05/21/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2
During the investigation LPA conducted interviews on 03/12/21, 04/23/21, and 04/26/21 with 3 staff, 4 children, and 6 parents. In addition, LPA reviewed facility staff roster, children’s roster, facility’s parent’s handbook, and children’s files. This incident was also investigated by the Orange County Child Protective Services (CPS), LPA obtained a copy of the CPS report and was reviewed. Children in this class, where the allegations occurred, are between the ages 5 to 6 years old and are enrolled for a full day session. The class has 11 children supervised by 1 teacher.

Interviews with 3 of 4 children state teachers watch them, children felt safe, and children are nice to each other. In addition, 3 of 4 children interviewed did not disclose any inappropriate behavior. When interviewed, C1 (See Confidential Names List dated 05/21/21) denied the allegation and added it was the subject child who displayed inappropriate behavior towards C1 which C1 did not reciprocate. Subject child was not interviewed due to being unavailable. Interviews with 3 of 3 staff state they did not witness the incident between the subject child and C1 but state the teacher is watching the children, when the main teacher goes on break another teacher fills in. Parents interviewed revealed 2 of 6 parents had concerns about supervision due to another child, unrelated to this incident, being aggressive to their children. Parents interviewed did not disclose any inappropriate behavior between the children.

Based on records reviewed and interviews conducted on 03/12/21, 04/23/21, and 04/26/21 with 3 staff, 4 children, and 6 parents there was not enough evidence to substantiate the allegation that a child engaged in inappropriate touching. This agency has investigated the complaint alleging a child engaged in inappropriate touching; although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and Appeal Rights were explained. A copy of the appeal rights (LIC 9058 1/16) was provided to the assistant director and their signatures on this form acknowledges receipt of these rights. First level appeal is to the Regional Manager, address is above on the report. All appeals must be in writing and must be received by the Regional Office within 15 business days. The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Ryan Joseph Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2