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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270379
Report Date: 08/26/2025
Date Signed: 08/26/2025 12:24:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250814090238
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270379
ADMINISTRATOR:GARDINER, ALYCIAFACILITY TYPE:
850
ADDRESS:25507 MOULTONTELEPHONE:
(949) 470-0099
CITY:ALISO VIEJOSTATE: CAZIP CODE:
92656
CAPACITY:86CENSUS: DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
09:08 AM
MET WITH:Assistant Director, Ashley IbanezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility did not comply with the allowed capacity of the classroom.
INVESTIGATION FINDINGS:
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On 8/26/2025, Licensing Program Analysts (LPAs) S. Jung and K. Trinh, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with Assistant Director, Ashley Ibanez and explained the reason for the visit. LPAs were led on a tour of the facility and observed a total of 67 children and 14 staff. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Personnel Report Summary on this date indicates 1 out of 14 facility staff or other individuals who require caregiver background checks did not receive criminal record and child abuse index clearances or exemptions. Deficiency has been cited on a separate Case Management report.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250814090238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270379
VISIT DATE: 08/26/2025
NARRATIVE
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(Page 2)

On 8/14/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Reporting Party (RP) alleged that facility did not comply with the allowed capacity of the classroom.

On 8/15/2025, LPAs S. Jung and K. Trinh made an unannounced visit to the facility and interviewed seven (7) staff. 4 out of 7 staff interviewed stated that there was one day in the recent past when classes had to combine due to staff absences. Based on staff interviews and record review of attendance sheets, LPAs were able to verify that although classes were combined, facility was operating within its licensed capacity and in compliance with staffing ratios. During the visit, Director provided LPAs with staff and child attendance sheets, facility roster, and additional documents for investigative review.

Children due to the children being in an infant program and not being verbal. Parents interviewed did not provide any concern regarding the allegation.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging facility did not comply with the allowed capacity of the classroom: although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited, and this report was reviewed with the Director, Alycia Gardener. Notice of Site Visit was given and must remain posted for 30 days.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2