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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 304270379
Report Date: 04/16/2026
Date Signed: 04/17/2026 08:10:03 AM

Document Has Been Signed on 04/17/2026 08:10 AM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270379
ADMINISTRATOR/
DIRECTOR:		GARDINER, ALYCIAFACILITY TYPE:
850
ADDRESS:25507 MOULTONTELEPHONE:
(949) 470-0099
CITY:ALISO VIEJOSTATE: CAZIP CODE:
92656
CAPACITY: 86TOTAL ENROLLED CHILDREN: 86CENSUS: 36DATE:
04/16/2026
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
09:05 AM
MET WITH:Director, Alycia GardinerTIME VISIT/
INSPECTION COMPLETED:
11:50 AM
NARRATIVE
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On 4/16/2026, Licensing Program Analyst (LPA) K. Trinh conducted an unannounced case management incident inspection in response to a self-report Unusual Incident dated 3/11/2026. LPA met with Director Alycia Gardiner. LPA observed 49 preschool children with 5 staff during nap time. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 3/11/2026 a self-reported Unusual Incident Report (UIR) was filed with the Licensing Office. The facility reported that on 3/9/2026, Parent 1 (P1) informed the Director that they observed Staff 2 (S2) saying, "I don't know why you're crying, I gave you lunch." P1 felt that S2 could have done more during that incident. The facility also reported that on 3/10/2026, P1 observed S2 holding Child 1's (C1) hand up high off the ground.

On 3/17/2026, LPA interviewed one (1) staff and obtained pertinent documents; on 3/18/2026, LPA interviewed Parent 2 (P2); on 3/19/2026, LPA interviewed S2 and P1; on 3/27/2026, LPA interviewed Staff 4 (S4); and on 4/6/2026, LPA interviewed the District Leader. LPA attempted to interview the children, but they were not present during the time of the initial inspection.

Regarding UIR on 3/9/2026.

During staff interviews, S2 and S3 stated that they do not recall saying or hearing anything along the lines of “I don't know why you're crying, I gave you lunch." Both staff reported that some children cry during lunch time because they get impatient. Once they receive their lunch, the classroom becomes quiet.

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NAME OF LICENSING PROGRAM MANAGER: Tina Nguyen
NAME OF LICENSING PROGRAM ANALYST: Kathy Trinh
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270379
VISIT DATE: 04/16/2026
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(Page 2)
The District Leader shared that they had come out to the facility on 3/12/2026 to conduct observations and interviews with the management team. While observing S2 and S3’s classroom, they did not observe any behaviors pertaining to the UIR on 3/9/2026.
During parent interviews, P1 stated that they had observed a staff member in the “middle classroom” saying, “Ugh he’s crying again. I don’t know what he wants. I gave him food already.” They notified the director of their observations.

Regarding UIR on 3/10/2026.

During staff interviews, S2 stated they were holding some children’s hands to bring them inside from the playground. S4 shared that they were inside the Assistant Director’s office at that time and did not observe or hear anything unusual.

The District Leader shared that they had come out to the facility on 3/12/2026 to conduct observations and interviews with the management team. While observing S2 and S3’s classroom, they did not observe any behaviors pertaining to the UIR on 3/10/2026.

During parent interviews, P1 stated that they observed a teacher pulling two children as they were coming inside from the playground and yelled, “you can’t be doing that.” P2 was informed that S2 was holding C1’s hand when they were going inside and C1 threw themself back because they didn’t want to go inside.

During record review, LPA reviewed the Discovery A classroom transition sheet and incident report. The transition sheet confirms that there were twelve (12) children and two staff present as they were transitioning to the classroom at 11:10AM. The incident report states that, an allegation was reported by a parent that a teacher was moving C1 by pulling their arm. The incident report has been signed and reviewed by the director and C1's authorized representative.

Based on LPA’s interviews and record review, the facility was in compliance with regulations, and no deficiency was observed during today’s inspection.

Exit interview was conducted. The Notice of Site Visit was posted. Director Alycia Gardiner was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. End of Report.

NAME OF LICENSING PROGRAM MANAGER: Tina Nguyen
NAME OF LICENSING PROGRAM ANALYST: Kathy Trinh
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC809 (FAS) - (06/04)
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