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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270386
Report Date: 09/23/2025
Date Signed: 09/23/2025 02:33:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Karen Navar
COMPLAINT CONTROL NUMBER: 06-CC-20250711163035
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270386
ADMINISTRATOR:GONZALEZ, VERONICAFACILITY TYPE:
850
ADDRESS:9945 SLATER AVENUETELEPHONE:
(714) 968-4451
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:84CENSUS: 47DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:DIrector-Zelinda, ZazuettaTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
Staff did not ensure that drinking water was readily available in the outdoor play area.
INVESTIGATION FINDINGS:
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On 09/23/2025, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 07/16/2025.

Upon arrival LPA met with Director- Zelinda, Zazuetta and was led on a tour of the facility both inside and outside. LPA observed a total of 47 preschool children along with 4 staff during nap time.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Contnue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250711163035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270386
VISIT DATE: 09/23/2025
NARRATIVE
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On 07/11/2025, the Orange County Child Care Office received a complaint alleging: 1) Staff handled day care child in a rough manner. 2) Staff did not ensure that drinking water was readily available in the outdoor play area. The Reporting Party (RP) stated that staff did not make sure there was drinking water available outside and that they witnessed a staff handle either their own child or a child in a rough manner.

During the investigation, LPA toured the facility on 07/16/2025 and 07/29/2025, conducted interviews, took photo of extra cups and filled water cups outside, water source, LPA obtained Personnel Report, School Roster, and Summer Safety Guide Training. LPA interviewed #8 (eight) staff (S1-S8) and attempted to interview #3 (three) children (C1-C3). C1-C3 did not qualify to be interviewed.

Regarding allegation “Staff handled day care child in a rough manner.”:
On 07/16/2025 and 07/29/2025 during visits LPA toured the classrooms and playground, observed teachers engaged with children supporting them with different needs and activities. 8 (eight) of 8 (eight) staff stated that a child’s personal rights are not refusing a child drink, food, rest/nap, needing to use the bathroom, and providing the child with a safe space. 8 (eight) of 8 (eight) staff stated they have not witnessed any staff violating a child’s personal rights or handling a child in a rough manner. 8 (eight) staff interviewed stated that they will provide a child that is experiencing a need for adult support or guidance by redirecting the child by providing them with something of interest, a quiet space, different breathing techniques, talking with parents, or staying near to the child. Staff #7 (S7) stated they will provide support in the classroom if needed, create an ABC plan for a child, and that Kinder Care has a program specialist (S9) who will support a child experiencing a need for adult guidance when in the classroom, and provide advice to staff. 7 (seven) staff interviewed stated they have not heard of or had any parent concerns regarding a child being handled in a rough manner.

Regarding allegation “Staff did not ensure that drinking water was readily available in the outdoor play area.”:
On 07/16/2025 and 07/29/2025 during visits LPA toured the classrooms and playground, observed children drinking water, extra cups in classrooms, source to provide water, water cups stored on storage carts and on top of shelves located in the classrooms.

Continue to page 3.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250711163035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270386
VISIT DATE: 09/23/2025
NARRATIVE
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Page 3
During staff interviews, 8 (eight) of 8 (eight) staff stated that children bring water cups from home and have free access to water throughout the day/playground time and that they will check water cups regularly to ensure they are filled. 8 (eight) of 8 (eight) staff stated that children will take their filled water cups outside during playground time and if their cups need to be refilled during playground time they will refill with a pitcher or call for support. During playground time LPA observed some children drinking water from their cups and observed water cups to be readily available on top of a storage shed low in height.

On 9/30/2025, LPA conducted parent interviews. LPA called 4 (four) parents, and LPA was able to interview 3 (three) of the 4 (four) parents. The 3 (three) parents interviewed did not divulge any information pertaining to the allegations.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of: Staff handled day care child in a rough manner. Staff did not ensure that drinking water was readily available in the outdoor play area did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Zelinda, Zazuetta. The director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
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