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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270386
Report Date: 10/07/2025
Date Signed: 10/07/2025 10:27:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Karen Navar
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250725153403
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270386
ADMINISTRATOR:GONZALEZ, VERONICAFACILITY TYPE:
850
ADDRESS:9945 SLATER AVENUETELEPHONE:
(714) 968-4451
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:84CENSUS: 42DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:DIrector-Zelinda, ZazuettaTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Lack of supervision resulting in daycare child sustaining injuries.
Staff hit daycare child.
INVESTIGATION FINDINGS:
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On 10/07/2025, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 07/29/2025.

Upon arrival LPA met with Director- Zelinda, Zazuetta and was led on a tour of the facility both inside and outside. LPA observed a total of 42 preschool children along with 6 staff during nap time.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20250725153403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270386
VISIT DATE: 10/07/2025
NARRATIVE
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On 07/25/2025, the Orange County Child Care Office received a complaint alleging: 1) Lack of supervision resulting in day care child sustaining injuries. 2) Staff hit day care child. The Reporting Party (RP) stated that 4 (four) incidents happened at the day care regarding a child (C1) and that staff provided incident reports but believed that staff are responsible for child injuries.RP also stated a staff member hit a child’s head and the RP did not know the staff name.

During the investigation, LPA toured the facility on 07/29/2025, 09/02/2025, 09/23/2025, conducted 10 (ten) staff (S1-S10) interviews, and attempted to interview 3 (three) children (C2-C4) and 1 (one) of 3 (three) children qualified to be interviewed. LPA obtained Personnel Report, School Roster, Daily Schedule, Police Report dated 7/25/2025, 4 (four) incident reports for C1 dated 07/01/2025, 07/03/2025, 07/09/2025, and 07/24/2025.

Regarding allegation “Lack of supervision resulting in daycare child sustaining injuries.”:

On 07/29/2025, 09/02/2025, and 09/23/2025 visits LPA toured the classrooms and observed teachers engaged with children supporting them during playground time, classroom time, and napping. 9 (ten) of 10 (ten) staff interviewed stated that they provide supervision to children by providing a safe environment for children, position them self where they can see the children and still provide support, walk around the classroom or playground and to know what children are doing, engage with children, provide activities for children, follow a schedule, and know how many children are in the classroom. LPA obtained KinderCare Daily Schedule with times listed to support daily activities during the day. 10 (ten) of 10 (ten) staff interviewed stated that when a child is injured at school that they will assess the injury/incident, provide first aid, report to administration, and call parents if needed. 10 (ten) staff interviewed stated when children bite at school that an incident report is written for all children involved, parents are called, and that parents/staff sign the report. 3 (three) staff interviewed stated they knew of incidents regarding C1 being bitten and having a bloody nose. LPA obtained incident reports for C1 dated 07/01/2025, 07/03/2025, 07/09/2025, and 07/24/2025 with documented information pertaining to the incidents, action taken, and staff/parent signatures. During LPA review of Family Handbook on page 18 Biting states “If your child bites or is bitten, you and the family of the other child involved will receive an Incident/Accident Report that keeps the identity of both children confidential. If you have any concerns regarding a biting incident, please talk to your child’s teacher or your Center Director.” 1 (one) interviewed staff stated they will provide support to a child by using a behavior chart (ABC Chart )to help support the child displaying the behavior, and parents will sign the chart, provide extra support to the child to prevent the behavior, and provide safe activities for the child. Continue to page 3.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20250725153403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270386
VISIT DATE: 10/07/2025
NARRATIVE
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Page 3
Regarding allegation “Staff hit day care child”:

On 07/29/2025, 09/02/2025, and 09/23/2025 during visits LPA toured the classrooms and playground, observed staff supporting and engaged with children during playground time, classroom time, and napping. 10 (ten) of 10 (ten) staff interviewed stated they have never witnessed a staff member hitting a child or violating a child’s personal rights. 10 (ten) of 10 (ten) staff members stated that they are child mandated reporters and if they would witness a child being abused that they would report it.

On 10/06/2025, LPA conducted parent interviews. LPA called 4 parents, and LPA was able to interview 1. The 1 parent interviewed did not divulge any information pertaining to the allegations. 1 (one) of 3 (three) children qualified to be interviewed and did not disclose any information pertaining to the allegations.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of: Lack of supervision resulting in day care child sustaining injuries. Staff hit day care child did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

During the course of investigation, it was determined that on July 25, 2025, a Fountain Valley police officer visited the facility regarding a reported incident that happened to C1. During records review of police report, LPA observed that Fountain Valley police department declared no crime has occurred and that the injuries pertaining to C1 were from playing with other children. The facility failed to report the incident to the Department by telephone or fax the Department’s next working day and during its normal business hours. California Code of Regulations, Title 22, Chapter 1 101212 Reporting Requirements is being cited on the attached LIC9099D. Please refer to attached 9099D for documentation of deficiencies.

Exit interview conducted and report was reviewed with Director DIrector-Zelinda, Zazuetta. The director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20250725153403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270386
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/08/2025
Section Cited
CCR
101212(d)(1)(C)
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101212(d)(1)(C) Reporting Requirements Upon the occurrence, during the operation of the child care center...(1)Events reported...(C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This requirement is not met as evidence:
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The director will complete a Unusual Written Report regarding the incident that took place on 7/25/2025 and write a signed written statement stateing that 101212
Reporting Requirements will be followed.
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Based on records review and staff interview. Facility failed to report to licensing authority about the police investigation that took place at the facility on July 25, 2025. This pose a potential risk to the health and safety of the child in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4