304270398-1-8-2026-06-CC-TNGN-DQ9R98-20260112114906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270398
Report Date: 12/16/2025
Date Signed: 01/08/2026 06:44:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Long Pham

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251030092942

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270398
ADMINISTRATOR:	JASMIN CANALES		FACILITY TYPE:	830
ADDRESS:	4601 BEACH BLVD.		TELEPHONE:	(714) 994-5610
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90621
CAPACITY:	48	CENSUS: 34	DATE:	12/16/2025
		UNANNOUNCED	TIME BEGAN:	11:35 AM
MET WITH:	Assistant Director Nishinaka Sheryl		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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(1) Staff do not ensure facility is kept in clean sanitary conditions for children in care.

(2) Staff do not prevent the outbreak of illnesses in the facility.

INVESTIGATION FINDINGS:

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On 12/16/2025 at 11:40am, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the Assistant Director Nishinaka Sheryl and was led on a tour of the facility. LPA observed a total of 34 infants along with 9 staff. This is a continuation of a complaint inspection initiated on 11/03/2025.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
On 10/30/2025, the Orange County Child Care Office received a complaint alleging (1) Staff do not ensure facility is kept in clean sanitary conditions for children in care and (2) Staff do not prevent the outbreak of illnesses in the facility. Reporting Party (RP) stated that multiple children were infected with hand, foot, and mouth (HFM) disease at the care center in the toddler rooms.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251030092942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270398
	VISIT DATE: 12/16/2025

NARRATIVE

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Reporting Party (RP) stated that the staff did not ensure the classrooms were sufficiently cleaned and sanitized properly for the children in care. RP indicated that the facility needs to be fully sanitized, and this was not done by the staff.

During the investigation, LPA toured the facility and obtained pertinent documents. LPA also conducted interviews with 5 staff members, and 5 parents. LPA did not interview the infants and toddlers due to the children are too young and non-verbal.

Regarding the allegation of “Staff do not ensure facility is kept in clean sanitary conditions for children in care.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff do not ensure facility is kept in clean sanitary conditions for children in care” and stated that they sanitize all the toys, equipment, and furniture at the end of the day. They disinfect the tables after every meal (lunch, breakfast, and snacks); and clean the changing table after each diaper change. 5 out of 5 interviewed staff shared that the facility has a custodian Staff # 6 mop the floor, vacuum the carpet, and replace the trash can.

During the initial 10-day visit, LPA did not observe any visible signs of unclean toys, carpet, furniture, and equipment inside the classrooms.

Regarding the allegation of “Staff do not prevent the outbreak of illnesses in the facility.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff do not prevent the outbreak of illnesses in the facility” and stated that there are HFM cases occurred in the facility from 10-03-2025 to 11-03-2025. 5 out of 5 interviewed staff confirmed that when they see children have some symptoms, they will use the walkie-talkie to communicate immediately, tell director, call the nurse, call the parents, and isolate the children right away. 5 out 5 interviewed staff members indicated that when a case of Hand, Foot, and Mouth Disease occurs, they will deep cleaning classroom immediately, disinfecting all the toys and furniture in the classroom. 4 of 5 interviewed staff indicated that their cleaning procedures are sufficient.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251030092942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270398
	VISIT DATE: 12/16/2025

NARRATIVE

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During the course of investigation, LPA confirmed that the facility reported Hands, Foot, and Mouth (HFM) to Licensing office.

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on LPA’s observations and interviews which were conducted, and records reviewed, the preponderance evidence of (1) Staff do not ensure facility is kept in clean sanitary conditions for children in care and (2) Staff do not prevent the outbreak of illnesses in the facility have not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Assistant Director Nishinaka Sheryl.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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