304270484-2-5-2025-06-CC-NKTN-DE3LFJ-20250220074309

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270484
Report Date: 02/05/2025
Date Signed: 02/05/2025 09:00:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250110144059

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270484
ADMINISTRATOR:	VASSEGHI, MOJGAN		FACILITY TYPE:	850
ADDRESS:	30062 SANTA MARGARITA PARKWAY		TELEPHONE:	(949) 888-8880
CITY:	RANCHO STA MARGARI	STATE: CA	ZIP CODE:	92688
CAPACITY:	78	CENSUS: 39	DATE:	02/05/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Mojgan Vasseghi		TIME COMPLETED:	09:20 AM

ALLEGATION(S):

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Staff handled children in a rough manner
Staff speak inappropriately to children in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 1/16/2025. Upon arrival LPA met with Director Mojgan Vasseghi, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 39 preschool age children with five preschool staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 1/10/2025, the Orange County Childcare Office received a complaint with two (2) allegations listed above.

Continue to Page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250110144059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270484
	VISIT DATE: 02/05/2025

NARRATIVE

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Reporting Party (RP) alleges staff members pull children by the ear when they are not waking up from nap time. RP states staff are yelling at the children when they do not wake up from nap on time or when children take too long using the restroom.

During the investigation, LPA contacted the RP several times via phone call and did not receive a return call, LPA interviewed four staff at the child care center, interviewed three children at the child care center, and interviewed three parents via phone call.

Staff handled children in a rough manner. RP alleges staff members pull children by the ear when they are not waking up from nap time. LPA interviewed four staff regarding the allege allegation. Staff interviewed stated they have never handled a child in a rough manner and has never witness other staff doing so. Staff interviewed stated, if a child doesn’t wake up when nap time is over, they allow the children to continue sleeping.

Staff speak inappropriately to children in care. RP states staff are yelling at the children when they do not wake up from nap on time or when children take too long using the restroom. LPA interviewed four staff regarding the allege allegation. Staff interviewed stated they have never yelled at a child or witnessed other staff yelling at children.

On 1/16/2025, LPA interviewed three children at the childcare center. Children interviewed all stated they liked school and that their teachers do not use a loud voice.

On 1/29/2025, LPA contacted seven parents via phone call. Three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegations.

Based LPA interviews with staff, children, and parents, there was not enough evidence to substantiate the allegations.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250110144059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270484
	VISIT DATE: 02/05/2025

NARRATIVE

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The Orange County Childcare Office has investigated the complaint alleging Staff handled children in a rough manner and Staff speak inappropriately to children in care: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Mojgan Vasseghi.

Notice of Site Visit was provided to Director Mojgan Vasseghi and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025

LIC9099 (FAS) - (06/04)

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