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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270484
Report Date: 09/15/2025
Date Signed: 09/15/2025 01:20:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250723143204
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270484
ADMINISTRATOR:VASSEGHI, MOJGANFACILITY TYPE:
850
ADDRESS:30062 SANTA MARGARITA PARKWAYTELEPHONE:
(949) 888-8880
CITY:RANCHO STA MARGARISTATE: CAZIP CODE:
92688
CAPACITY:78CENSUS: 31DATE:
09/15/2025
UNANNOUNCEDTIME BEGAN:
11:46 AM
MET WITH:Director, Mojgan VasseghiTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff yell at day care children
Staff speak inappropriately to day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegations. This is a follow-up for the visit conducted on 6/29/2025. LPA met with director, Mojgan Vasseghi. LPA observed 9 preschool children with two staff in the prek room, 13 preschool children with 3 staff on the playground, and 9 preschool children with one staff in the 2 year old room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/23/2025, the Orange County Child Care Office received a complaint alleging 1) staff yell at day care children, 2) staff speak inappropriately to day care children.
The reporting Party (RP) reported that children are yelled at regularly and are subjected to insulting or inappropriate remarks in a language other than English. The RP further claimed that staff are generally rude
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20250723143204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270484
VISIT DATE: 09/15/2025
NARRATIVE
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Page 2 of 3

and do not speak to the children in a respectful manner.

During the course of investigation, LPA interviewed sixteen (16) staff members including the staff from the infant/toddler, preschool, and school age programs, and one Adult (A1). LPA interviewed eight (8) older children and contacted 10 random parents. LPA also reviewed some documentarians relevant to the above allegations.

Regarding the allegation of "staff yell at day care children"
During interviews with the sixteen (16) staff members, including A1, they stated they are careful in observing how children are treated. They reported that if any inappropriate behavior is witnessed from staff, it will be reported, and action is taken ranging from warnings to terminations. Staff admitted they might raise their voices to prevent injuries or manage unsafe behavior but denied yelling at children or witnessing others do so. However, five (5) staff members provided different information. One staff member reported hearing another staff member speaking loudly in a foreign language, which seemed like yelling, though they did not understand the meaning of that language. Another staff member reported hearing Staff #3 (S3) yell at children in an angry tone, saying things like "Sit down!" or "What are you doing?" in a loud and angry manner. Another stated that S3’s tone is often loud and sounds angry, recounting phrases such as "Didn't I tell you not to do it?" They added that S3 expresses care for the children through this manner of speaking. One staff member reported yelling like "Stop it!" in a mean tone from S3. Another staff member noted hearing "Don't do it" and "Go away" yelled loudly from S3 and S5. S3 responded that they treat the children as their own and enjoy teaching them manners daily. They denied yelling at children, stating that occasionally they raise their voice to gain attention. S3 acknowledged that a few months ago, they were warned by management about speaking loudly and have since adjusted their behavior. S5 denied yelling at children. S1 and S2 confirmed that S3 had been recently warned for yelling at children.
Eight (8) preschool children were interviewed and they did not report being yelled at by their teachers. Of the ten (10) random parents contacted, only one responded and they had no concerns regarding this allegation.

Continued on page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20250723143204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270484
VISIT DATE: 09/15/2025
NARRATIVE
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Regarding staff speak inappropriately to day care children
During interviews with the sixteen (16) staff members, including A1, staff denied speaking inappropriately to children. They described themselves as being kind and respectful and stated they do not force children to nap or eat, they respect children, and they redirect their behavior positively. Some staff reported that they occasionally teach children foreign words, which is appreciated by parents. They also stated that management takes action when inappropriate conduct is observed. However, five (5) staff members reported that they heard S3 had used inappropriate foreign language in the classroom and on the playground. Eight (8) preschool children were interviewed. A few children acknowledged hearing and learning foreign words from staff, including phrases such as “How are you,” “Thank you,” “I love you,” and “Hello” in a foreign language. None of the children disclosed hearing inappropriate words from staff. Of the ten (10) random parents contacted, only one responded and stated they had no concerns regarding this allegation.

Based on interviews with sixteen (16) staff members including staff from the infant/toddler, preschool, and school age programs, and one Adult, eight (8) preschool children, 10 random parents (with one response), and reviewing documents, it was determined the preponderance of evidence standard has been met, the allegations of 1) staff yell at day care children, 2) staff speak inappropriately to day care children are found to be SUBSTANTIATED. Therefore, California Code of Title 22 Regulations Section 101223a is cited on next page (9099D)
The director, Mojgan Vasseghi was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. Notice of Site Visit was posted. The notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The exit interview was conducted with the director, Mojgan Vasseghi.

End of report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20250723143204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270484
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/22/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights -(a)The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
Based on a complaint report, during interviews with 16 staff, one adult, 8
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The director agreed to have a staff training regarding reminding the personal rights of children to staff. The agenda and staff’s signatures acknowledging understanding personal rights of children will be emailed to LPA’s email address by


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preschool children, 5 staff disclosed to LPA that S3 has yelled at children and has used inappropriate words in a foreign language in the presence of children in the classroom and on the playground frequently.
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the due date of 9/22/2025. The video of personal rights of children on the website of community care licensing will be reviewed and watched by staff. The website is: www.ccld.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Mahnaz Malek
COMPLAINT CONTROL NUMBER: 06-CC-20250723143204

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270484
ADMINISTRATOR:VASSEGHI, MOJGANFACILITY TYPE:
850
ADDRESS:30062 SANTA MARGARITA PARKWAYTELEPHONE:
(949) 888-8880
CITY:RANCHO STA MARGARISTATE: CAZIP CODE:
92688
CAPACITY:78CENSUS: 31DATE:
09/15/2025
UNANNOUNCEDTIME BEGAN:
11:46 AM
MET WITH:Director, Mojgan VasseghiTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Staff hit day care children
Staff handle day care children in a rough manner
INVESTIGATION FINDINGS:
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Page 1 of 3
Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegations. This is a follow-up for the visit conducted on 6/29/2025. LPA met with director, Mojgan Vasseghi. LPA observed 9 preschool children with two staff in the prek room, 13 preschool children with 3 staff on the playground, and 9 preschool children with one staff in the 2 year old room.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/23/2025, the Orange County Regional Office received a complaint alleging 1) staff hit day care children, and 2) staff handle day care children in a rough manner

The reporting Party (RP) reported that staff hit the children by dragging them to the bathroom to hit them.
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20250723143204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270484
VISIT DATE: 09/15/2025
NARRATIVE
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R/P claimed that Child # 1 (C1) disclosed that staff threw C1’s food in the trash and made C1 wash the toilet.
During the course of investigation, the LPA interviewed sixteen (16) staff members including the staff from the infant/toddler, preschool, and school age programs, and one Adult (A1). Eight (8) older preschool children, including C1, were interviewed, and 10 random parents were contacted. Relevant documentation related to the allegations was also reviewed.

Regarding the allegation of "staff hit day care children"
During interviews with sixteen (16) staff members including the staff from the infant/toddler, preschool, and school age programs, and one Adult (A1), the LPA was told that they had not witnessed and instances of staff hitting children. Staff stated that such behavior would not be tolerated and, and if proven, it would result in immediate termination. They reported that staff and management are consistently monitoring the facility, and no such incidents were brought up to the management’s attention. Staff stated they walk around the facility and have not observed that type of behavior from any staff. There are eyes everywhere. They said they are kind to children, and they have not witnessed staff dragging any children to the bathroom to hit them. During the course of interviews with 8 preschool children, including C1, no children disclosed to LPA that staff have ever hurt them. Children stated they go to bathroom and the staff stand at the door to supervise them. Children stated staff talk to them if they do anything wrong. Out of 10 random parents contacted, one parent responded with no concerns regarding this allegation.

Regarding the allegation of "staff handle day care children in a rough manner"
During interviews with sixteen (16) staff members including the staff from the infant/toddler, preschool, and school age programs, and one Adult (A1), the LPA was told that the management are constantly in and out of the classrooms and walking through the hallway. Classrooms are open and staffs' behavior are observed consistently. Staff denied witnessing any staff member handling children roughly and treat children in a mean way. They stated children are taught manners to clean after themselves such as going to the bathroom, flushing the toilet, washing hands, throwing their food plate in the trash after they were done. One staff member stated they are nice to children, and they give children hugs but they have been told not to
Continued on page 3
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20250723143204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270484
VISIT DATE: 09/15/2025
NARRATIVE
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give children hugs any longer to prevent misunderstanding. Staff stated their behavior is like mother to children. Children are treated kindly, and politely. They said they are not handling children roughly. They are kind and gentle with children. They don't force children to eat or force them to nap or wake them up. They are aware of children's personal rights. During the course of interviews with 8 preschool children, including C1, LPA was not told that children have been treated in a rough manner physically. Children stated their teacher ask them if they flushed the toilet and washed their hands after using the bathroom. They tell them to put their food plate in the trash once completed.

Based on interviews with sixteen (16) staff members including staff from the infant/toddler, preschool, and school age programs, and one Adult, eight (8) preschool children, including C1, and 10 random parents (with one response) with not concerns regarding the allegations , there is not enough evidence and witness to support the occurrence of the above allegations. This agency has investigated the complaint alleging, 1) staff hit day care children, 2) staff handle day care children in a rough manner, “although the allegations may have happened or are valid, there is not a preponderance of evidence to prove, the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

The director, Mojgan Vasseghi was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. Notice of Site Visit was posted. The notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The exit interview was conducted with the director, Mojgan Vasseghi.

End of report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7