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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270485
Report Date: 04/23/2024
Date Signed: 05/07/2024 08:38:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2024 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240405113046
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270485
ADMINISTRATOR:VASSEGHI, MOJGANFACILITY TYPE:
830
ADDRESS:30062 SANTA MARGARITA PARKWAYTELEPHONE:
(949) 888-8880
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:36CENSUS: 25DATE:
04/23/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Amy YoshaTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff are not following accurate sign in and sign out procedures.
Staff are not meeting day care children's hygiene needs.
Staff does not ensure that sanitizing methods are being followed.
Facility is out of ratio.
Staff are not qualified.
INVESTIGATION FINDINGS:
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This is an ammeded version for report dated 4/23/2024.

Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 4/11/2024. Upon arrival LPA met with assistant director Amy Yosha, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 25 infant children with 6 infant staff during nap time. All children were napping at the time of visit.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 4/5/2024 the Orange County Child Care Office received a complaint with five (5) allegations listed above.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240405113046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270485
VISIT DATE: 04/23/2024
NARRATIVE
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Reporting Party (RP) alleges (1) staff are not following accurate sign in and sign out procedures, (2) staff are not meeting day care children's hygiene needs, (3) staff does not ensure that sanitizing methods are being followed, (4) staff are not accurately recording day care children's food intake, and (5) staff are not qualified.

During the investigation, LPA interviewed five staff, reviewed infant staff files, retrieved nap logs, meal logs, bathroom logs, and took pictures inside the facility. LPA also conducted parent interviews on 4/19/2024. LPA contacted 11 parents via phone call and 4 parents were able to be interviewed.

RP alleges staff are not following accurate sign in and sign out procedures. RP stated, “every parent has the same door code, and any parent can sign any child out in the system.” During staff interviews, LPA was told parents use the same door code to enter the facility, but every parent has a different code they use to sign in and sign out. During parent interviews, three parents stated they have a separate code that is used for signing in and signing out their child. One parent stated the sign in sign out is done inside the classroom. All parents stated they can only sign in and sign out their child.

RP alleges staff are not meeting day care children's hygiene needs and staff does not ensure that sanitizing methods are being followed. RP stated, “no hand washing of any kids and no sanitizing of the changing tables.” On 4/11/2024, LPA observed children’s hands being washed during the visit. During staff interviews, all staff stated after every diaper changing, the changing table is clean, and a new paper sheet is placed on the changing table before the next child diaper is changed. LPA observed the classroom cleaning guide with three steps on how to clean the changing tables along with diaper changing procedures above the changing stations.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240405113046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270485
VISIT DATE: 04/23/2024
NARRATIVE
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RP alleges facility is out of ratio and staff are not qualified. RP mentioned “the ratio of kids to 1 teacher is too many and times they put an unlicensed staff there to keep ratios accurate." During staff interviews, all staff stated they have never been out of ratio or witnessed other staff being out of ratio. During parent interviews, it was determined the facility is working within the staffing ratios of one staff for every four infants. On 4/11/2024, LPA reviewed college transcripts and files for all infant staff present. All staff inside the infant classrooms were qualified.

Based LPA observations, interviews with staff and parents, there was not enough evidence to substantiate the allegations.



The Orange County Child Care Office has investigated the complaint alleging (1) staff are not following accurate sign in and sign out procedures, (2) staff are not meeting day care children's hygiene needs, (3) staff does not ensure that sanitizing methods are being followed, (4) facility is out of ratio, and (5) staff are not qualified: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.



Exit interview conducted and report was reviewed with Assistant director Amy Yosha. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights discussed. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2024
LIC9099 (FAS) - (06/04)
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