304270485-9-18-2024-06-CC-THOO-D9AQ2H-20240920114709

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270485
Report Date: 09/18/2024
Date Signed: 09/18/2024 11:10:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2024 and conducted by Evaluator Archibaldo Silva

COMPLAINT CONTROL NUMBER: 06-CC-20240712141605

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270485
ADMINISTRATOR:	VASSEGHI, MOJGAN		FACILITY TYPE:	830
ADDRESS:	30062 SANTA MARGARITA PARKWAY		TELEPHONE:	(949) 888-8880
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	36	CENSUS: 19	DATE:	09/18/2024
		UNANNOUNCED	TIME BEGAN:	10:58 AM
MET WITH:	Mojgan Vasseghi		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff had inapprpriate interactions with a child
Child sustained injuries while in care

INVESTIGATION FINDINGS:

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On 9/18/2024 Licensing Program Analyst (LPA) A. Silva conducted an unannounced complaint investigation inspection. This is a continuation of the investigation initiated on 7/19/2024. Upon arrival, the LPA met with director Mojgan Vasseghi and informed the director of the purpose of the visit. A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance. The census at the time of the visit was 19 infants in classrooms 4, 5, and 7.

The Department received a complaint on 7/12/2024 alleging that one staff had inappropriate interactions with daycare child #1 (C1) and that daycare child #2 (C2) sustained unexplained injuries while in care.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240712141605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270485
	VISIT DATE: 09/18/2024

NARRATIVE

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Allegation: Staff had an inappropriate interaction with child 1.

On 7/18/2024, the LPA interviewed the reporting party (RP) and RP’s spouse. RP stated he/she witnessed a staff kissed C1 on the lips from the doorway. According to RP, the staff had been asked to stop kissing C1 on the lips on multiple occasions. According to the RP’s spouse, the staff claimed, “it was a cultural thing” and added that a physician said kissing lips-to-lips “shouldn’t be done.”

On 7/19/2024 and 9/18/24, the LPA interviewed staff who work with the infants about the allegation above. All five staff interviewed denied the allegation. Staff 1 (S1) said “no, never” when asked whether S1 had kissed a daycare child on the lips. S2 also denied the allegation and added, “I have never seen anyone do such a thing.” S3 denied the allegation and said, “I’ve seen staff kissing the babies on the cheeks but not on the mouth.” S4 said they had not seen any staff kiss a child on the lips. S5 stated he/she observed S4 put his/her face too close to C1’s face on 8/20/24, so S5 reported this to the administration. S5 denied that he/she observed S4 kiss C1 on the lips because S4 was standing too far and visibility was limited. S5 added that he/she has been observing S4 since the day of the report and S4 has not kissed any child in the lips. S5 denied that he/she observed S4 kiss any daycare child in the lips.

No children’s interviews were conducted because children are non-verbal due to young age.

On 8/15/2024, the LPAs called eight parents requesting an interview. Four parents were reached and interviewed. None of the parents interviewed expressed any concerns related to the allegation above. The rest of the parents were not reachable or did not respond to the Department’s request for comment.

On 8/30/24, the LPA interviewed the District Manager (DM) about the allegations. The DM stated that on August 20th Director Mojgan was informed by Staff 5 (S5) that they witnessed Staff 4 (S4) kiss a child on the lips at around 10:30 AM that morning. S5 rescinded the statement.

On 9/3/24, the LPA received an Incident Report documenting that staff 5 disclosed to the director to have witnessed S4 kissing a child on the lips on August 20th at around 10:30AM. S5 rescinded the statement.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240712141605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270485
	VISIT DATE: 09/18/2024

NARRATIVE

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Allegation: an infant sustained unexplained injuries while in care.

On 7/18/2024, the LPA interviewed the reporting party (RP) and PR’s spouse. According to the RP, C2 was taken to a doctor for examination due to the presence of bruises on the face. According to the RP, the doctor stated the bruises were not deep tissue and the doctor did not want to say the bruises were caused by abuse.

On 7/19/2024 and 9/18/24, the LPA interviewed staff about the allegation above. All five staff interviewed denied the allegation. Staff 1 (S1) said that sometimes infants might arrive to the childcare center with a bruise and denied that an infant sustain bruises while in care. S1 said, “I’ve heard about scratches. I’ve never had anybody with bruises.” S2 and S3 also denied the allegation. S4 said, the children in our room [infant care room] did not have this problem. If I see it I ask the parents and inform the supervisor, but I have not seen” a child with bruises. All staff denied the allegation happened.

On 8/13/24, the LPA received screenshots of text messages and photography shared between staff and a parent. The images depicted a child with bruises on the face which allegedly were sustained during care. Based on the exchange in the text screenshots, the facility staff reported the bruises to the parent and requested information about whether the child sustained the bruise at home. The staff denied the bruises happened under their care.

On 8/15/2024, the LPA called eight parents requesting an interview. Four parents were reached and interviewed. None of the parents interviewed provided any information related to the allegation. The rest of the parents were not reachable or did not respond to the Department’s request for comment.

Children were not interviewed because they are non-verbal due to young age.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240712141605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270485
	VISIT DATE: 09/18/2024

NARRATIVE

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Based on the interviews conducted and records review, it was determined there was insufficient evidence about the allegations that a staff kissed child 1 in the lips and child 2 sustained bruises while in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted with Mojgan Vasseghi. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

END.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

LIC9099 (FAS) - (06/04)

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