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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270519
Report Date: 07/16/2025
Date Signed: 07/16/2025 12:04:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Olivia Meza
COMPLAINT CONTROL NUMBER: 06-CC-20250527103717
FACILITY NAME:MONTESSORI ON THE LAKE INFANT CENTERFACILITY NUMBER:
304270519
ADMINISTRATOR:EVEREST, JULIEFACILITY TYPE:
830
ADDRESS:24291 MUIRLANDS, SUITE 4TELEPHONE:
(949) 855-5630
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:32CENSUS: 19DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Lauren SillsTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff did not take the appropriate steps to prevent the spread of illness.
INVESTIGATION FINDINGS:
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On 07/16/25 at 9:00AM, Licensing Program Analyst (LPA), Olivia Meza conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office (OCRO) on 5/27/2025. LPA met with Director, Lauren Sills and explained the purpose of the visit. Director led LPA on a tour of the facility and observed a total of 19 children and eight (8) staff.

On 5/27/2025, the OCRO received a complaint alleging Staff did not take the appropriate steps to prevent the spread of illness.

During the course of the investigation, interviews were conducted with the reporting party, staff, children and parents. S3 interviewed stated “We are very strict with our cleaning. I would say it is very clean. First, we change the bleach every single day. We also wash the dishes twice a day using the dishwasher. The washer and dryers are used to change the sheets every day.”
(continue to page two)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250527103717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MONTESSORI ON THE LAKE INFANT CENTER
FACILITY NUMBER: 304270519
VISIT DATE: 07/16/2025
NARRATIVE
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(page two)
S5 interviewed stated “In the morning, if a child is ever checked in and they look sick, staff will send them to the office to have a temperature check to verify their health. I have not observed a child being checked in if they are too ill to attend. In addition, Staff are also sent home if they arrive with a fever to work.” Parents interviewed did not disclose any information to support the allegations.

Based on interviews conducted, LPA’s observation, and documents received the allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Lauren Sills.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2