304270606-9-8-2025-06-CC-TNGN-DLKMR6-20250916094949

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270606
Report Date: 09/08/2025
Date Signed: 09/08/2025 03:37:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250623135246

FACILITY NAME:	MARINERS CHURCH PRESCHOOL		FACILITY NUMBER:	304270606
ADMINISTRATOR:	EGGERS, JENNIFER		FACILITY TYPE:	830
ADDRESS:	5001 NEWPORT COAST DRIVE		TELEPHONE:	(949) 769-8261
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	26	CENSUS: 19	DATE:	09/08/2025
		UNANNOUNCED	TIME BEGAN:	11:32 AM
MET WITH:	Director,Katherine Yeakel		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff yelled at children in care
Staff did not provide adequate supervision to children in care

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 6/30/2025. Upon arrival, LPA met with Director, Katherine Yeakel and informed the director the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 19 infant age children and 7 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250623135246

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MARINERS CHURCH PRESCHOOL	FACILITY NUMBER: 304270606
	VISIT DATE: 09/08/2025

NARRATIVE

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On 6/23/25 the Orange County Child Care Office received a complaint alleging (1) Staff yelled at children in care (2) Staff did not provide adequate supervision to children in care. Reporting Party (RP) stated the following: Staff#1 (S1) yells at the children. During closing, babies are in the nap room and outside of the nap room which requires two teachers (one for the nap room and one for the area for the babies that are awake). Staff are also responsible for logging detailed updates on Brightwheel for parents. Although this concern was previously raised with the administration, support was not provided.

During the investigation, LPA toured the facility, reviewed 11 staff files, and obtained copies of the children’s roster and personnel report. LPA also conducted interviews with 12 staff members and 3 parents.

Regarding allegation: Staff yelled at children in care

During the staff interview, staff members stated that they have not heard staff members yell at children. S1 denied of yelling at the children. Staff #1 (S1) stated they may raise their voice in urgent situations, such as saying “oh, my gosh” when a child is about to fall or to prevent an accident.

Regarding allegation: Staff did not provide adequate supervision to children in care.

During staff interviews, staff members denied that they provided adequate supervision to children in care. Staff members in the infant room stated that most infants don’t fall asleep near closing time. Staff members also stated if they were by themselves, they would bring a crib out of the nap room and into the classroom to supervise all the infants. Staff members also stated they will call the front office for support as needed.

During the 3 parent interviews, the 3 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on LPAs interviews which were conducted, the preponderance evidence of (1) Staff yelled at children in care and (2) Staff did not provide adequate supervision to children in care has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250623135246

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MARINERS CHURCH PRESCHOOL	FACILITY NUMBER: 304270606
	VISIT DATE: 09/08/2025

NARRATIVE

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An exit interview was conducted with the director, Katherine Yeakel. Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report. Page 3 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025

LIC9099 (FAS) - (06/04)

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