304270685-2-27-2026-06-CC-TNGN-DRVN9Y-20260305091643

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270685
Report Date: 02/27/2026
Date Signed: 02/27/2026 11:13:28 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Sarah Garcia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251219143343

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270685
ADMINISTRATOR:	BROWN, BARBARA		FACILITY TYPE:	850
ADDRESS:	25189 BEACON HILL WAY		TELEPHONE:	(949) 240-4004
CITY:	LAGUNA NIGUEL	STATE: CA	ZIP CODE:	92677
CAPACITY:	96	CENSUS: 19	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Interim director, Savannah Garcia		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Personal Rights-Staff did not ensure day care child was provided undergarments.

INVESTIGATION FINDINGS:

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On 02/27/2026 at 9:25am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 12/22/25. Upon arrival, LPA met with interim director, Savannah Garcia. Interim director guided LPA on a walkthrough of the facility and conducted a census. Total census is 19 preschool children with 2 staff.

A review of Facility Report Summary on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

(continue to page 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20251219143343

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270685
	VISIT DATE: 02/27/2026

NARRATIVE

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(Page 2)
The Department received a complaint on 12/19/2025 alleging staff did not ensure day care child was provided undergarments. Reporting party (RP) indicated that on December 16th, Child 5 (C5) had an accident at 12:18 pm; C5 had no underwear and no diaper on for multiple hours. C5 was sent home without underwear or a diaper. RP also shared that Child 4 (C4) came home with a diaper on Friday, Dec 12, and no diaper or underwear on Monday, Dec 15.

LPA attempted to interview the Reporting Party (RP) but could not reach them.

During the investigation, LPA Garcia interviewed 5 staff, 4 children, 6 children’s authorized representatives and obtained the facility roster, facility correspondence regarding C5's restroom accidents, C5’s 12/16/25 daily report, C5’s December attendance log, and family handbook.

During staff interviews on 12/22/2025 and 2/9/2026, Staff 1 (S1) stated there were two incidents where children did not go home with underwear; S1 stated that C4 is one of the children that went home without any underwear; S1 indicated that C4 has extra clothes at the facility. Staff 3 (S3) stated authorized representatives do not provide enough underwear and as a result children will be sent home without underwear. Staff 4 (S4) stated that C4 went home without underwear due to teachers not being able to retrieve extra clothes from another classroom. S4 recalled another incident where C5 was sent home without undergarments and upon questioning staff they stated they could not locate extra clothes. S4 confirmed that C5 was disenrolled and authorized representatives picked up child’s belongings which had extra clothes. Staff 2 (S2) and Staff 5 (S5) denied that children have been sent home without any undergarments.

During children’s interviews, children stated they liked daycare. Children state that when there is a potty accident, they will tell a teacher, and they will change their clothes.

LPA reviewed C5’s daily report on 12/16/2025 and at 12:18pm, C5 changed into clean clothes after accident due to peeing on the bathroom floor. LPA reviewed C5’s December attendance log and observed on 12/16/2025 C5 was picked up at 5:37pm, indicating C5 was without undergarments between 12:18pm-5:37pm.
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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20251219143343

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270685
	VISIT DATE: 02/27/2026

NARRATIVE

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LPA reviewed the facility correspondence regarding C5’s restroom accidents. On 12/16/2025, authorized representatives of C5 communicated to the facility that C5 came home with no undergarments. On 12/17/25 the facility responded they will investigate the situation to ensure it does not happen again. On 12/18/25 the facility responded, stating the C5 did not have extra undergarments available. On 12/19/25 authorized representatives of C5 informed facility that upon disenrolling and obtaining C5’s remaining belongings there were seven (7) extra pairs of undergarments.

LPA reviewed the family handbook on diapering and toileting training; the policy states that the facility will work with child, parent, and teachers to ensure child’s toileting skills. The policy states that a change of clothes and two pairs of shoes should be kept at the center during toilet training.

Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed provided feedback regarding enrollment experience but made no disclosures regarding allegation.

Based on record review and interviews, it has been determined that staff did not ensure day care child was provided undergarments. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101223 (a)(2) Personal Rights is being cited in the LIC 809D.

Exit interview conducted and report was reviewed with the interim director, Savannah Garcia. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20251219143343

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270685
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/19/2026 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights..(2) To be accorded safe, healthful and comfortable accommodations... to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Facility will conduct an all-staff training and submit training agenda and staff sign in sheet via email by 5pm on 03/19/2026.
	8 9 10 11 12 13 14	Based on record review and interviews, staff did not ensure day care child was provided undergarments which poses a potential risk to the health and safety and personal rights of the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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