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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270685
Report Date: 04/28/2026
Date Signed: 04/28/2026 04:01:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260422085058
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270685
ADMINISTRATOR:GARCIA, SAVANNAHFACILITY TYPE:
850
ADDRESS:25189 BEACON HILL WAYTELEPHONE:
(949) 240-4004
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:96CENSUS: 15DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a complaint investigation regarding the above allegation. LPA met with director, Savannah Garcia. LPA also met with Barbara Brown the director from another Kindercare facility. Census was taken. There were a total of 15 preschool children with two staff in two different classrooms observed. One preschool room was 9 preschool children with one staff, and another preschool room was with one staff and 6 children. The rest of the rooms were not in use.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 4/22/2026, the Orange County Childcare Office received a complaint alleging "Staff are operating out
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260422085058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270685
VISIT DATE: 04/28/2026
NARRATIVE
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of ratio". The reporting party reported out of ratio in preschool at around 7:30am observed one teacher with 13 kids. Teacher asked for help but no one came to help.

Today, LPA interviewed total of 6 staff who work in the Preschool and infants and toddlers classrooms.

LPA reviewed the Internal Kindercare documentation of Child Supervision Record (CSR) for the week of 4/20/2026. LPA observed Staff # 1 (S1) had 13 preschool children by themselves from 7:54 to 8:04 am when S2 arrived for additional help on the CSR dated 4/21/2026 . LPA verified the arrival time of the 13th child when signed in on the electronic application and observed 13th child was signed in at 7:54 am. Therefore, according to the documentation, S1 was by themselves with 13 preschool children for 10 minutes. This document was confirmed with S1, S2, and S3. S4, S5, and S6 did not have information regarding the allegation and did not report being out of ratio.

Based on the interviews with 6 staff, admission of S1, S2, S3 confirming the documentation of CSR and reviewing Child Supervision Record (CSR) dated 4/21/2026, it was determined the preponderance of evidence standard has been met, the allegation of “Staff are operating out of ratio" is found to be SUBSTANTIATED. The facility was in violation of teacher child ratio that one staff has been left alone with 13 preschool children on 4/21/2026 for 10 minutes in the morning. The teacher child ratio for preschool is 1:12

Please see LIC 809D on next page for details of the deficiency. A previous licensing report was issued on 2/3/2026 and 2/17/2026 giving notice of the same violation. Because the facility has been cited for repeating the same violation within 12 months, the following civil penalty shall be assessed until the violation is corrected. An immediate civil penalty of 250.00 is hereby assessed for the repeat violation.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the director, Savannah Garcia.

End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260422085058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270685
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2026
Section Cited
CCR
101216.3(a)
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(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified ...... This requirement is not met as evidenced by: Based on a complaint report, interviewing staff, admission of S1, S2, S3 and reviewing Child Supervision Record (CSR) that S1
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The director agreed to send a statement with the new staff’s scheduling to and a correction plan to show that the preschool classrooms are staying in ratio at all times. The proof of correction will be sent to LPA's email address by the due date of 4/30/2026.
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was left alone with 13 preschool children
for 10 minutes on 4/21/2026 until S2 arrived. This is a potential risk to the health and safety of children in care. An immediate civil penalty of 250.00 is hereby assessed due to a repeat violation of the same on previous dates of 2/3/2026 and 2/17/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
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