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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270686
Report Date: 01/29/2026
Date Signed: 01/29/2026 03:35:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260127092009
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270686
ADMINISTRATOR:BROWN, BARBARAFACILITY TYPE:
830
ADDRESS:25189 BEACON HILL WAYTELEPHONE:
(949) 240-4004
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:36CENSUS: 13DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Assistant directorTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Child has got diaper rashes due to poor care
INVESTIGATION FINDINGS:
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Page 1 of

Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek investigated the above allegation. LPA met with assistant director, Savannah Garcia. Census was taken. There were 4 infants with one staff in the infant room and 9 toddlers with 3 staff members in the toddler room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 1/27/2026, the Orange County Childcare Office received a complaint alleging "Child has got diaper rashes due to poor care". The reporting party stated starting last week, child has got rashes with skin open. The reporting party believes the staff did not apply cream provided for the child.
Continue on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20260127092009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270686
VISIT DATE: 01/29/2026
NARRATIVE
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Today, LPA interviewed 7 staff who have worked in the infant/toddler program. (S1, S2, S3, S4, S5, S6, and S7) that might have information regarding diaper changing and rashes on Child # 1 (C1))

S1 stated they change diaper for a child who has diaper rashes every hour and they log it. They also apply cream on the child as instructed by the child's representative. S1 stated the cream fades off on the next diaper changing. The cream gets absorbed and S1did not see any residue.
S2 confirmed that they apply cream for the rashes and they change the child's diaper every two hours or as needed. However, children with diaper rash are changed every hour and cream would apply.
S3 stated they have not changed C1 recently because they are in the infant room for a short time.
S4 stated the routine is for all the children to be diaper changed every two hours or as needed. If they see rashes on the child, they change the diaper every hour.
S5 reported the routine of diaper changing and logging for all the children.
S6 reported they changed C1 when working in the infant room. They noticed C1 had diaper rashes when came on Monday 1/26/2026. They borough it up to the child representative's attention. Cream applied on each diaper changing every hour. Cream application wears off until the next diaper change.
S7 reported they noticed rashes on C1 and they applied cream.
LPA also reviewed the changing diaper routine for C1 and noticed the date, time and application of cream was logged in for C1.

LPA also contacted 10 random parents. Out of 10 parents, 3 parents responded with no concern regarding the above allegation.

This agency has investigated the complaint alleging "Child has got diaper rashes due to poor care"., although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the assistant director, Savannah Garcia.

End of report

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260127092009

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270686
ADMINISTRATOR:BROWN, BARBARAFACILITY TYPE:
830
ADDRESS:25189 BEACON HILL WAYTELEPHONE:
(949) 240-4004
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:36CENSUS: 13DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Assistant directorTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Child's bottle was not returned to the child's representative at the end of the day.
The infant room is cold.
INVESTIGATION FINDINGS:
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Page 1 of

Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted an investigation regarding the above allegation. LPA met with assistant director, Savannah Garcia. Census was taken. There were 4 infants with one staff in the infant room and 9 toddlers with 3 staff in the toddler room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 1/27/2026, the Orange County Childcare Office received a complaint alleging 1)Child's bottle was not returned to the child's representative at the end of the day, 2) the infant room is cold.
Reporting Party reported last week, at the end of the day my child's bottle was missing and another bottle
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20260127092009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270686
VISIT DATE: 01/29/2026
NARRATIVE
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was given to the reporting party. The reporting party also reported the infant room is cold.
Today, LPA interviewed 7 staff who have worked in the infant/toddler program. (S1, S2, S3, S4, S5, S6, and S7 that might have information regarding the allegations.
S1 reported that they did not know anything about missing bottle. Regarding room being cold, they said they did not know the staff could control the thermostat.
S2 reported they did not know anything about missing bottle. They know that staff shall return any bottled or food for the child to the child's representative at the end of the day. S2 stated staff can change the thermostat which is located in the toddler room.
S3 did not have information regarding missing bottle for the child. S3 was wearing a jacket in the infant room showing the room was cold.
S4 stated they heard regarding missing child's bottle but they were not involved. Room gets cold but they did not know if they were allowed to touch the thermostat.
S5 reported they were not involved in the missing bottle. However, S5 noticed one bottle left in the refrigerator and not returned to the child's representative the next morning they worked in the infant room. Regarding room being cold, yes the room gets cold. They tried to change the thermostat but it went down.
S6 reported they did not have knowledge regarding missing the bottle. However S6 admitted on one occasion they forgot to return a child's bottle to the child's representative at the end of the day. S6 stated the room gets cold sometimes.
S7 reported they made sure all the bottles for C1 had been returned to the child's representative at the end of the day. However, S7 observed one bottle left in the refrigerator and was not given to the child's representative at the end of the day when S7 entered the infant room.
LPA observed upon arrival today at 8:00 am that the thermostat which controlled infant room showed 66 Degrees F while the outside temperature was 51 Degrees F.
Based on LPA’s interviews with 7 staff today, admitting of 3 staff (S5, S6, S7) that confirms bottle of children were not returned to the child's representative at the end of the day, and 4 staffs' admission (S3, S4, S5, S6) that the room gets cold, and LPA's observation of the thermostat today, it was determined the preponderance of evidence standard has been met, the allegation of 1) Child's bottle was not returned to the child's representative at the end of the day, 2) the infant room is cold, are found to be SUBSTANTIATED.
California Title 22 Regulations Sections are cited on 9099D next page.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the assistant director, Savannah Garcia.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20260127092009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270686
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/04/2026
Section Cited
CCR
101427(j)(3)
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Infant Care Food Service- Bottles and dishes provided by the authorized representative shall be rinsed and returned to the authorized representative for sanitizing at the end of each day. This requirement was not met as evidenced by: a complaint report, and
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The assistant director agreed to send a statement that a training with staff will be conducted acknowledging of this section of the regulation. The proof of correction will be sent to LPA's email address by the due date of 2/4/2026.
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3 staff (S5, S6, S7) that confirms bottle of children were not returned to the child's representative at the end of the day on few occasions. This is a potential risk to the health and safety of children in care.
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Type B
02/04/2026
Section Cited
CCR
101239(a)(1)
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Fixture, Furniture, and Equipment- A comfortable temperature for children shall be maintained at all times. The licensee shall maintain the temperature in rooms that children occupy between a minimum of 68 degrees F (20 degrees C) and a maximum of 85 degrees F (30 degrees
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The assistant director agreed to send a statement that how this issue has been solved. Meanwhile she would turn the heat on manually until it is fixed. The proof of correction will be sent to LPA's email address by the due date of 2/4/2026.
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This requirement was not met as evidenced by: a complaint report, 4 staffs' admission (S3, S4, S5, S6) that and LPA's observation of the thermostat today, today at 8:00am showing 66 degree This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5