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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270699
Report Date: 11/02/2023
Date Signed: 11/02/2023 01:24:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2023 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231005160205
FACILITY NAME:CYPRESS MONTESSORI ACADEMYFACILITY NUMBER:
304270699
ADMINISTRATOR:DAVIS, DANAFACILITY TYPE:
850
ADDRESS:8622 LA SALLETELEPHONE:
(714) 826-0800
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:33CENSUS: 24DATE:
11/02/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Director Rebecca RuizTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff does not allow parents in the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 10/12/2023. Upon arrival LPA met with Director Rebecca Ruiz. Director guided LPA on a tour of the facility. At 12:15 PM LPA observed a total of 24 preschool children with 3 staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The department received a complaint on 10/05/2023 alleging staff does not allow parents in the facility. RP disclosed wanting to enter the facility and was told by Staff #1 (S1), the RP was not allowed inside the school and had to stay outside. RP asked another parent if they have ever been told parents are not allowed inside the facility and the parent responded yes, S1 does not allow parents inside the facility, the furthest parents can go is at the black gate by the facility entrance door.
(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20231005160205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CYPRESS MONTESSORI ACADEMY
FACILITY NUMBER: 304270699
VISIT DATE: 11/02/2023
NARRATIVE
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(page 2)
During the investigation LPA Lucero interviewed 4 staff members, 5 parents, and reviewed the children’s roster.

During the investigation on 10/12/2023 LPA Lucero interviewed 4 staff. 4 out of 4 staff stated parents are allowed to come inside the classroom if they like. 4 out of 4 staff denied ever observing a staff member deny a parent entry in the facility.

On 10/23/2023 LPA attempted to interview 7 parents, however only 5 parents were available for interview. Parent #1 (P1) stated parents are now allowed in the facility after the COVID-19 restrictions were lifted. Parent #2 (P2) stated P2 has never been allowed inside the facility, staff usually bring the child out to P2 during pick up time. Parent #3 (P3) stated P3 is not allowed inside the facility, P3 has only been able to walk up to the facility door. P3 disclosed there has been a newsletter sent out regarding the rule and this rule has always been communicated from staff. P3 disclosed it has always been a procedure since P3’s children have started attending. Parent #4 (P4) stated being informed by staff that parents couldn’t go inside the classrooms. P4 disclosed not attempting to go inside the classroom recently due to not wanting to break the rules. P4 stated seeing some parents go inside the classroom, but majority of the parents do not go in. Parent #5 (P5) disclosed attempting to enter the classroom but was told by staff that P5 could not enter the classroom due to parents being unable to see the other children in the classroom.

Based on LPA’s interviews conducted with 4 staff and 4 parents, it has been determined staff does not allow parents inside the the facility. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. Per Title 22 Regulations, Health and Safety Code Section 1596.857(a) the facility will be cited on the attached LIC9099D.

Exit interview conducted and report was reviewed with the Director Rebecca Ruiz. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

(continue to page 3)
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20231005160205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CYPRESS MONTESSORI ACADEMY
FACILITY NUMBER: 304270699
VISIT DATE: 11/02/2023
NARRATIVE
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(page 3)
Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20231005160205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CYPRESS MONTESSORI ACADEMY
FACILITY NUMBER: 304270699
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/02/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/02/2023
Section Cited
HSC
1596.857(a)
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1596.857 HEALTH AND SAFETY CODE(a) ... the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving....
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Director agrees to allow parents into the facility to observe during child care hours.
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services in the facility.
This requirement is not met as evidenced by: Based on interviews conducted, it has been determined staff do not allow parents inside the facility. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4