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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270708
Report Date: 06/03/2025
Date Signed: 06/03/2025 02:09:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250410154307
FACILITY NAME:SADDLEBACK VALLEY YMCA-TIJERAS CREEKFACILITY NUMBER:
304270708
ADMINISTRATOR:CESARIO JONES ALICIAFACILITY TYPE:
840
ADDRESS:23072 AVENIDA EMPRESSATELEPHONE:
(949) 635-9622
CITY:RCHO STA MARGSTATE: CAZIP CODE:
92688
CAPACITY:90CENSUS: 8DATE:
06/03/2025
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Director Mayra Reynoso RosalesTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to children in care
Unqualified staff are supervising children
INVESTIGATION FINDINGS:
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On 6/3/2025, Licensing Program Analysts (LPA), Christine Jung and Jessica Carreiro, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with Director, Mayra Reynoso Rosales and explained the reason for the visit. LPAs were led on a tour of the facility and observed a total of eight (8) children and three (3) staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250410154307
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SADDLEBACK VALLEY YMCA-TIJERAS CREEK
FACILITY NUMBER: 304270708
VISIT DATE: 06/03/2025
NARRATIVE
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(Page 2)

On 4/10/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed above: Reporting Party (RP) alleged that (1) staff did not provide adequate supervision to children in care, (2) unqualified staff are supervising children. LPA reviewed staff files, and facility provided LPA with facility roster.

On 4/15/2025, LPA made an unannounced visit to the facility. LPA conducted interviews with five (5) staff and five (5) children. LPA also reviewed personnel files, and facility provided LPA with facility roster. None of the staff and children interviewed provided statements to support that staff are not providing adequate supervision to children in care or that unqualified staff are supervising children. Four (4) out of five (5) children interviewed were able to name the staff that are regularly present, and one (1) out of five (5) children interviewed added that there are substitute teachers that come to the facility if usual staff are absent. Based on record reviews, LPA was able to verify staff qualifications.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that (1) staff did not provide adequate supervision to children in care, (2) unqualified staff are supervising children. Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Mayra Reynoso Rosales.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2