304270714-8-11-2025-06-CC-TNGN-DKXVZZ-20250827165335

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270714
Report Date: 08/11/2025
Date Signed: 08/11/2025 10:00:14 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Aiddee Nunez

COMPLAINT CONTROL NUMBER: 06-CC-20250610105815

FACILITY NAME:	TEMPLE BETH EL OF SOUTH ORANGE COUNTY		FACILITY NUMBER:	304270714
ADMINISTRATOR:	NGUYEN, MELISSA		FACILITY TYPE:	850
ADDRESS:	2A LIBERTY		TELEPHONE:	(949) 362-3999
CITY:	ALISO VIEJO	STATE: CA	ZIP CODE:	92656
CAPACITY:	62	CENSUS: 0	DATE:	08/11/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Director, Melissa Nguyen		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Director accepts children who are not vaccinated and parents are using fraudulent copies of vaccination

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 6/17/2025. Upon arrival, LPA met with Director, Melissa Nguyen and informed the director the purpose of the visit is to deliver complaint findings. There were no children or staff members present during the visit. Per director, the school session will begin next week.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20250610105815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TEMPLE BETH EL OF SOUTH ORANGE COUNTY	FACILITY NUMBER: 304270714
	VISIT DATE: 08/11/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

On 6/10/25 the Orange County Child Care Office received a complaint alleging (1) Director accepts children who are not vaccinated and parents are using fraudulent copies of vaccination. Reporting Party (RP) stated the following: The director is letting unvaccinated children enroll at the facility. Some of the parents are submitting fraudulent vaccination copies.

During the investigation, LPA toured the facility, interviewed 5 staff members including the director, reviewed 5 children's files, and obtained copies of the personnel report, children’s roster, enrollment packet, and immunization reports.

During staff interviews, 4 out of 5 staff members stated only the director is responsible for handling all enrollment forms. 4 out of 5 staff members denied of knowing the director has accepted children who are not vaccinated. 4 out of 5 staff members stated they denied of witnessing if parents have submitted fraudulent copies of their children’s vaccination to the facility. The director stated the following: When children enroll on the program they need to provide their immunization record. If a child does not have their immunization, they will call them and let them know they are missing. The director denied accepting children without immunization. Per director, the parents usually will provide a copy of their children’s immunization yellow card or an electronic printout. The director does not believe she has received fraudulent copies from parents. On 6/17/25, LPA Nunez reviewed 5 children’s files and did not observe any concerns.

On 7/30/25 LPA was able to communicate with 3 parents and the parents did not disclose any concerns regarding the allegation. The 3 parents also stated they had to provide a copy of their children’s immunization to the facility.

Based on information gathered from LPA’s interviews with the 5 staff members, 3 parents, and record reviews, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) Director accepts children who are not vaccinated and parents are using fraudulent copies of vaccination; therefore, the allegations ise UNSUBSTANTIATED.

Exit interview was conducted with the director, Melissa Nguyen. The Notice of Site Visit was posted. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

Page 2 of 2

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2