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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270895
Report Date: 08/10/2022
Date Signed: 08/11/2022 07:41:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2022 and conducted by Evaluator Dean Valencia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220805095709
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270895
ADMINISTRATOR:THOMSON, LISA MARIEFACILITY TYPE:
850
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(714) 528-4161
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:96CENSUS: 80DATE:
08/10/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jennifer PattersonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Staff handled child in a physically inappropriate manner.
Staff yelled at a child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 8/10/22. LPA met with interim director Jennifer Patterson, who guided LPA on a tour of the facility and census of children was taken. 80 preschool children and 9 staff were present during the inspection. During the course of the investigation, LPA interviewed five staff and attempted to interview a sixth staff, interviewed four children, took census, conducted a physical plant inspection/walk through, and gathered facility documentation related to the allegations. LPA corroborated from staff interviews, child interviews, and facility documentation related to the allegations that on 7/29/22 at approximately noon a child, child #1 (see Confidential Names List LIC811), had been handled in an inappropriate manner and was yelled at by a staff #1. LPA was able to confirm that this staff #1 aggressively grabbed a child by the arm, moved them to another part of the classroom against their will, and yelled at this child. This child became distraught, cried, and vomitted as result of the actions of staff #1. Based on the information obtained by LPA over the course of the investigation, the facility has been determined to be in violation of Title 22 Regulations 101223(a)(1) and 101223(a)(3), and two A violations are cited on the attached LIC9099D. (continued on LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20220805095709
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
VISIT DATE: 08/10/2022
NARRATIVE
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(page 2) Staff were interviewed on 8/10/22 at the time of the inspection. From staff interviews LPA was able to determine that a child #1 was grabbed aggressively, moved to another part of the classroom against their will, and yelled at. Children were also interviewed on 8/10/22 at the time of the inspection. LPA confirmed through two of the four children interviewed that children were fearful of staff #1 and had yelled at children in the classroom.

From the information gathered by LPA at the time of this inspection, the allegations of Staff handled child in a physically inappropriate manner, and Staff yelled at a child. Based on this gathered information, the preponderance of evidence standard has been met, and therefore the above allegations have been found to be substantiated.

Due to the Type A violations cited today, the facility shall post, and provide copies, of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. The facility is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days.

Appeal Rights were explained and the facility was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A Notice of Site Visit form was given to licensee and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 06-CC-20220805095709
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/10/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/10/2022
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidenced by:

Based on interviews with staff and children, and documentation gathered from the
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The director stated that the staff #1 who violated the child #1's personal rights will no longer work at this facility. As of today's inspection, the facility has determined that this staff #1 will be transferred to a nearby Kindercare facility and complete a Positive Child Guidance Training. The director will also be addressing personal rights with all staff
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facility LPA determined that staff #1 aggressively grabbed a child by the arm, moved them to another part of the classroom against their will, and yelled at this child. This child became distraught, cried, and vomitted as result of these actions. This is an immediate threat to this child's health, safety, and personal rights.
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at the facility. Proof of this meeting will be submitted to LPA once this has been completed. By 8/10/22, director will email LPA a plan for when this will be conducted and what will be covered.
Type A
08/10/2022
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature..
This was not met as evidenced by:
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The director stated that the staff #1 who violated the child #1's personal rights will no longer work at this facility. As of today's inspection, the facility has determined that this staff #1 will be transferred to a nearby Kindercare facility and complete a Positive Child Guidance Training. The director will also be addressing personal rights with all staff
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Based on interviews with staff/children, and documentation gathered from facility LPA determined that S1 aggressively grabbed a child by the arm, moved them to another part of the classroom against their will, and yelled at child. Child became distraught, cried, and vomitted as result of these actions. This is an immediate threat to this child's health, safety, and personal rights.
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at the facility. Proof of this meeting will be submitted to LPA once this has been completed. By 8/10/22, director will email LPA a plan for when this will be conducted and what will be covered.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3