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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270895
Report Date: 08/02/2023
Date Signed: 08/02/2023 01:03:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230509114824
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270895
ADMINISTRATOR:THOMSON, LISA MARIEFACILITY TYPE:
850
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(714) 528-4161
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:96CENSUS: 24DATE:
08/02/2023
UNANNOUNCEDTIME BEGAN:
07:15 AM
MET WITH:Jennifer Patterson Director TIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Facility is out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. LPA met with Director, Jennifer Patterson. Census was taken. The overall census observed was 6 staff and 24 children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 5-9-23 a complaint was filed with the Licensing office stating facility is out of ratio. Reporting Party (RP) stated the teachers have been over ratio multiple times. RP stated the problem occurs during morning drop off due to teachers not showing up on time or due to teachers not being scheduled early enough to come in to prevent the ratio issues from happening.
During the course of investigation, LPA Duron interviewed 10 staff members, 3 children and 3 parents, and reviewed records.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230509114824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
VISIT DATE: 08/02/2023
NARRATIVE
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During the staff interview, 10 out of 9 staff stated facility is out of ratio in the morning due to lack of coverage. Staff 2 stated facility is out of ratio, 2 or 3 times week. In the morning and the afternoon because teachers are leaving in the afternoon, and in the morning it’s because we are waiting for staff to arrive.

On 8/2/2023 at 7:10 am, LPA Duron arrived at facility and observed classrooms in ratio. LPA reviewed Child Supervision Record (CSR) and confirmed that in preschool classroom at 8:37am, staff documented 14 children in care with 1 staff present.

Children interviews were conducted, and no disclosure was made.

LPA Duron interviewed 3 parents. All interviewed parents stated they did not have any concern with facility.

Based on LPA’s interviews, observations and reviewing records, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101216.3 Teacher-Child Ratio (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. Please refer to attached 9099D for documentation of deficiencies.


LPA Patricia Duron informed Director that this report date 8/2/23 document(s) one Type A citation which shall
be posted for 30 consecutive days as there are immediate risk(s) to the health, safety, or personal rights of
children in care.
LPA Patricia Duron informed the Director, Jennifer Patterson to provide a copy of this licensing report dated
8//2/2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the
next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.
The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. Page 2 of 2. End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230509114824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/02/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/02/2023
Section Cited
CCR
101216.3
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.
This requirement is not met as evidence by:
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Director provided a written statement to LPA Duron, stating staff schedules will be adjusted for coverage. A staff meeting will be conducted on August 21, 2023 to cover ratios and operational expectations. Director will submit staff sign in sheet and agenda to LPA on Aug 22, 2023.
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This requirement is not met as evidence by: Based on LPA’s interviews with staff. 9 out of 10 staff stated facility is has been out of ratio. LPA reviewed Child Supervision Record (CSR) and confirmed that in preschool classroom at 8:37am, staff documented 14 children in care with 1 staff present. This action poses an immediate risk to the health and safety to the child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
LIC9099 (FAS) - (06/04)
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