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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270895
Report Date: 04/18/2024
Date Signed: 04/18/2024 03:28:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240122113937
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270895
ADMINISTRATOR:THOMSON, LISA MARIEFACILITY TYPE:
850
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(714) 528-4161
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:96CENSUS: 41DATE:
04/18/2024
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Director Jennifer PattersonTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff is operating the facility out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lucero conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 01/24/2024. Upon arrival LPA met with Director Jennifer Patterson. Director guided LPA on a tour of the facility. At 2:45 PM LPA observed a total of 41 preschool children with 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 01/22/2024 alleging staff is operating the facility out of ratio. Reporting Party (RP) stated the facility has had problems with classrooms being out of ratio.
LPA unable to interview the RP for further information as LPA could not make contact with the RP.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20240122113937
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
VISIT DATE: 04/18/2024
NARRATIVE
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(Page 2)
During the investigation LPA Lucero interviewed 6 staff members, 3 parents, obtained copies of staff clock sign in/out, children sign in/out sheets, and facility roster.

During staff interviews conducted on 01/24/2024, 5 out of 6 staff interviewed stated the facility has not been out of ratio. 2 out of 6 staff interviewed stated the facility has been out of ratio in the past but the facility was cited for it and since then, the facility has not been out of ratio.

LPA reviewed staff clock in/out time sheets and children sign/out sheets for the week of 01/08/2024-01/12/2024 and 1/15/2024-01/19/2024. Based on staff clock in/out time sheets and children sign/out sheets, LPA did not observe the facility to be out of ratio.

LPA attempted to interview 10 parents, however only 3 parents were available for interview. Parents interviewed made no disclosures.

Based on LPAs interviews and records reviewed, it has been determined there was insufficient evidence that staff is operating the facility out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Jennifer Patterson. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5