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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270907
Report Date: 06/19/2024
Date Signed: 06/19/2024 03:41:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240529101702

FACILITY NAME:HILLSBOROUGH PRIVATE SCHOOLFACILITY NUMBER:
304270907
ADMINISTRATOR:POWERS, LAURENFACILITY TYPE:
850
ADDRESS:4757 VALLEY VIEWTELEPHONE:
(714) 572-5696
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:97CENSUS: 22DATE:
06/19/2024
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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School is out of ratio.

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegation. This is a follow up for the visit conducted on 6/4/2024. LPA met with director, Stephanie Vera and licensee, Lacy Bonner. Census was taken. There were 9 children with 3 staff on the playground, and there were 13 children with 3 staff in the indoor area.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 5/9/2024, the Orange County Child Care Office received a complaint alleging “School is out of ratio.” The date and time of being out of ratio are unknown.
Continued page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240529101702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HILLSBOROUGH PRIVATE SCHOOL
FACILITY NUMBER: 304270907
VISIT DATE: 06/19/2024
NARRATIVE
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On the inspection day of 6/4/2024, LPA observed 2 staff and one volunteer with 14 preschool children on the playground, one staff with 9 preschool children in Blue Room, and another staff with 9 preschool children in Green Room. Additional volunteer was setting the nap equipment up for children’s napping in the classroom. On that day, LPA interviewed 4 staff and two volunteers who did not state that they were out of ratio. LPA interviewed six children who were not able to determine the number of staff to number of children daily.

During the course of investigation, LPA also attempted to contact 3 former staff. However, LPA was successful to interview one former staff who denied facility being out of ratio. LPA contacted 10 parents of whom one responded with positive feedback.

LPA reviewed the timecards of staff randomly for the dates of Thursday May 30, Friday May 31, Monday June 3rd, and Tuesday June 4th. The hours of staff # 2 were unknown due to no timecard being available for staff # 2. Staff # 2 stated staff was working at the facility. LPA reviewed the sign in out sheet for students for those dates. Based on interviewing 5 staff, two volunteers, ten parents of whom one responded, and 6 children, and LPA’s observation of 6/4/2024 and today, there is not enough proof or evidence to support the above allegation occurred or did not occur. This agency has investigated the complaint alleging “facility is out of ratio” although the allegation may have happened or is valid, there is not a preponderance of evidence to prove, the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.
In the areas which were investigated, no deficiency was cited today. The director, Stephanie Vera was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.
Exit interview was conducted with director, Stephanie Vera.

This report ends here.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5