304310448-1-12-2024-06-CC-JHAN-CZTMDL-20240125083118

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304310448
Report Date: 01/12/2024
Date Signed: 01/12/2024 09:45:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2023 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231205130601

FACILITY NAME:	MORALES, LETICIA		FACILITY NUMBER:	304310448
ADMINISTRATOR:	MORALES, LETICIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 417-6021
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92707
CAPACITY:	14	CENSUS: 4	DATE:	01/12/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Leticia Morales - Licensee		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Child in care was locked alone in a facility room by facility staff.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Carmen Odom and Cynthia Sun conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 12/11/23. At 9:00am, LPAs Odom and Sun met with Licensee, Leticia Moralse who guided LPA on tour of the facility. Census was taken and there was 1 infant, and 4 preschool age children playing in the childcare area.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231205130601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MORALES, LETICIA	FACILITY NUMBER: 304310448
	VISIT DATE: 01/12/2024

NARRATIVE

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The Department received a complaint on 12/05/23 alleging a child in care was locked alone in a facility room by facility staff. The reporting party (RP) stated, on 11/29/23 RP asked Staff #2 (S2) regarding Child #1 (C1’s) behavior at the childcare facility because RP observed C1 has been fearful of going to the childcare facility. RP stated S2 told RP that Staff #1 (S1) will place C1 in the napping room alone with the door closed when C1 is not listening or bothering the children in care.

During the investigation LPA Odom interviewed the reporting party, 2 staff, 1 child, and 1 parent, and reviewed the Children’s Roster.

During an interview on 12/11/23, S1 stated C1 recently left the childcare facility reason unknown. C1’s parents did not provide a reason but S1 believed that was the best decision for C1. S1 disclosed aside from being very attached to parent, C1 had a tough time adjusting to the schedule of the childcare because C1 would arrive very tired and would cry a lot. RP told S1 that C1 wouldn’t sleep well at night and would constantly wake up throughout the night. S1 believed that the reason why C1 was not sleeping through the night was because RP was not feeding C1 solids only milk so C1 would constantly wake up hungry. While C1 was at the childcare facility S1 observed that after C1 ate solid foods C1 would take a nap. S1 stated when C1 would cry a lot they would separate C1 from the other children by placing C1 in the living room but never leave C1 alone in the napping room with the door closed. S1 stated if a child is not listening, they give the child time out by having them sit on the ground in the living room.

During an interview on 12/11/23, S2 stated they work part-time, and they assist with supervision, setting up activities, lunch, nap, and cleaning. S2 disclosed C1 was at the childcare for a couple months during the time C1 was the childcare they would cry often, C1 needed a lot of 1 on 1 attention. S2 stated there were times when they found C1 inside the napping room crying but the door was not closed and C1 could step outside the bedroom at any moment. The napping room is located inside the same area where the childcare children play. S2 stated they have never observed S1 yell at the children in care and S1 will use time out or speak with the children when they do not behave.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231205130601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MORALES, LETICIA	FACILITY NUMBER: 304310448
	VISIT DATE: 01/12/2024

NARRATIVE

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LPA Odom attempted to interview 2 children on 12/11/23, however only 1 child qualified for the interview. Child #2 (C2) disclosed if their friend does not behave S1 will give the child a 5-minute time out by sitting on the ground of the living room or kitchen. C2 stated the small children will play in the napping room and the children are never left alone in the room. C2 disclosed they like attending childcare.

LPA Odom attempted to interview 7 parents; however only 1 parent was available to be interviewed on 01/02/24. Parent #1 (P1) stated they do not have any concern with the childcare facility, they have been attending the childcare for many years and they trust S1 with caring for their children. P1 has good communication with S1, and they are satisfied with the childcare facility.

Based on LPA facility inspection, observations, interviews conducted with reporting party, 2 staff, 1 child, 1 parent, and records reviewed it has been determined there was insufficient evidence that S1 is violating C1’s personal right. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Leticia Morales in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024

LIC9099 (FAS) - (06/04)

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