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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304310480
Report Date: 06/17/2022
Date Signed: 06/17/2022 11:37:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220414130942
FACILITY NAME:HERNANDEZ, IRMAFACILITY NUMBER:
304310480
ADMINISTRATOR:HERNANDEZ, IRMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 691-1348
CITY:LAHABRASTATE: CAZIP CODE:
90631
CAPACITY:14CENSUS: 6DATE:
06/17/2022
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Irma Hernandez - LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Licensee hit daycare child.
Licensee did not feed daycare child.
Daycare children are restricted to one area of the home.
Licensee does not provide a comfortable environment for the daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 04/20/22. At 9:15 LPA Odom met with Licensee, Irma Hernandez who guided LPA on tour of the facility. Census was taken and there were 6 children present (1 infant, 2 preschool and 3 school age children) with 1 assistant.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 04/14/22 alleging licensee hit daycare child, licensee did not feed daycare child, daycare children are restricted to one area of the home and licensee does not provide a comfortable environment.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20220414130942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HERNANDEZ, IRMA
FACILITY NUMBER: 304310480
VISIT DATE: 06/17/2022
NARRATIVE
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Reporting party (RP) stated Child #1 (C1) attends the childcare center for the morning session and then attends the family childcare home in the early afternoon. Adult #2 (A2) told RP that they noticed C1 acting very quiet and emotional at times. RP questioned C1 and C1 disclosed to RP that licensee hit C1 on the hand. RP alleged that in two different occasions C1 was hungry after being picked up from the childcare. RP stated the children are always in the living room during drop off and pick up and the only time the children are in the childcare area is during birthday party celebrations and there is no air conditioner.

During the investigation LPA Odom interviewed reporting party, licensee, 1 staff, 4 parents, 2 adults, and 4 children. LPA Odom reviewed the Children’s Roster, reviewed the facility sketch, took pictures of the facility and a physical inspection of the food supply.

During an interview on 04/20/22, Licensee (S1) disclosed that on 4/14/22 at 8:30am RP arrived at the childcare upset and confronted S1 regarding C1 not being feed and C1 disclosed to RP that S1 hit C1. S1 stated, they are approved under the La Habra food program and they are inspected 2-3 times per year. S1 stated they provide 3 meals and 2 snacks throughout the day for all the children who are at the childcare facility for 8 hours or more. S1 disclosed that C1 would only attend the childcare facility for 3 hours in the afternoon, S1 would provide C1 with a lunch meal and C1 would leave right before snack time. C1 had a good appetite and would eat all their meal. S1 stated they will give children snacks if the child is still hungry. S1 denied hitting C1, or any other child. S1 stated they do not use time out in the childcare. If children are not listening or fighting, they will separate the children for 5 minutes and talk to the children. S1 stated in the morning until 11:00am they are usually in the dining table/living for breakfast and morning snack, then they transition to the childcare area (enclosed patio) in the afternoon for activities. The enclosed patio does have air conditioner.

During an interview on 04/20/22, Staff #2 (S2) stated, on 4/14/22 they witnessed RP arrived at the childcare very upset and yelling at S1. RP removed C1 from the childcare on 4/14/22 alleging that S1 hit C1 and C1 is not being fed at the childcare. S2 stated they have never observed S1 yell or hit the children in care. If a child is not listening or they are fighting they will be separated for 5 minutes. S2 stated their duties at the childcare are to prepare the meals, clean, and assist with the children.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20220414130942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HERNANDEZ, IRMA
FACILITY NUMBER: 304310480
VISIT DATE: 06/17/2022
NARRATIVE
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The children are feed breakfast at 8:30am, morning snack at 10:30am, lunch 12:30pm, afternoon snack at 3:00pm and dinner at 5:00pm. If a child is still hungry, they will offer the child fruit. S2 stated in the morning the children are in the dining/living room and around 10:30am they transition to the childcare area (enclosed patio) for activities.

During the investigation LPA Odom interviewed 2 adults on 5/16/22 and 5/27/22. Adult #1 (A1) stated C1 attends the childcare center for the morning session, C1 will eat breakfast and snack at the childcare center and C1 is not a picky eater. During pick up S1 or S2 would pick up C1 and there were never any issues. A1 stated C1 never disclosed S1 hitting C1 or any issues at the family childcare home. Adult #2 (A2) stated for about a weeklong they noticed C1 was acting very quiet and emotional. C1 never disclosed anyone hitting or any issues at the family childcare home. During pick up S1 or S2 would pick up C1 and C1 never showed any negative reaction to childcare staff.

LPA Odom attempted to interview 8 parents however 4 parents were available on 5/27/22. All the parents disclosed that S1 provides meals to the children and the children eat at the childcare facility. Parent #1 (P1) stated S1 will send pictures of the children eating. Parent #2 (P2) stated S1 will make sure they offer their children food even if they are not hungry. None of the parents disclosed any discipline issues or concerns. All the parents are satisfied with the family childcare home.

LPA Odom attempted to interview C1 on 5/16/22, C1 did not qualify for the interview. On 4/20/22 and 6/17/22 LPA Odom interviewed 4 children. All the children disclosed they eat at the childcare and they play in the living and childcare area (enclosed patio). All the children disclosed that staff do not yell or hit the children in care, if a child is not listening, they are separated from the other children and taken to the living room to sit on the couch for time out.

Based on LPA’s facility inspection, observations, interviews conducted with reporting party, licensee, 1 staff, 2 adults, 4 children, 4 parents and records reviewed it was determined there was insufficient evidence that Licensee hit C1, Licensee did not feed C1, childcare children are restricted to one area, and licensee does not provide a comfortable environment.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20220414130942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HERNANDEZ, IRMA
FACILITY NUMBER: 304310480
VISIT DATE: 06/17/2022
NARRATIVE
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Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Licensee, Irma Hernandez in Spanish. Notice of Site Visit was posted during the visit. Licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licensee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4