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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313690
Report Date: 12/11/2025
Date Signed: 12/11/2025 11:42:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250915133926
FACILITY NAME:AVALOS, MARIAFACILITY NUMBER:
304313690
ADMINISTRATOR:AVALOS, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(657) 565-1911
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:14CENSUS: 2DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee, Avalos Maria TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee hit day care child
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 9/18/2025. Upon arrival, LPA met with Licensee, Maria Avalos and informed Licensee the purpose of the visit is to deliver complaint findings. Census was taken and observed 2 preschool age children, the licensee, and 1 adult assistant present.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250915133926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: AVALOS, MARIA
FACILITY NUMBER: 304313690
VISIT DATE: 12/11/2025
NARRATIVE
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On 9/15/2025 the Orange County Child Care Office received a complaint alleging Licensee hit day care child. Reporting Party (RP) stated the following: Child#1(C1) disclosed that Licensee hit C1 with an open hand three times on top of C1’s head. C1 did not sustain any marks, bruises or injuries.

During the investigation, LPA interviewed the Licensee, Staff#1(S1), 2 children, and 3 parents. The licensee and S1 denied the allegation. The licensee stated the following: C1 attended 2 days in the day care and did not return. Licensee called Parent#1 (P1) but got no response. 15 days later P1 called the licensee and told the licensee that C1 disclosed to P1 that the licensee had hit C1’s head. The licensee told P1 that licensee did not hit C1 on the head. P1 had told the licensee that C1 will return to day care but did not return. The licensee stated they discipline children by talking to them or having them take a break. S1 stated the following: C1 stopped coming to the day care but was not sure why C1 stopped coming. S1 stated the licensee talks loudly because the licensee has a loud voice. S1 stated they discipline children by asking the children to sit at the table for them to relax. S1 indicated that they don’t leave them for long until they calm down, it’s usually less than 1 minute. LPA attempted to interview 2 children but only 1 child qualified to be interviewed; interviewed child did not disclose any concern. LPA tried contacting P1 but did not get a call back.

The 3 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations Licensee hit day care child; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. Licensee was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
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