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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313977
Report Date: 12/09/2024
Date Signed: 12/17/2024 11:19:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2024 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241023142226
FACILITY NAME:CHO, MITCHELL & SARAHFACILITY NUMBER:
304313977
ADMINISTRATOR:CHO, MITCHELL & SARAHFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 949-1850
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:14CENSUS: 5DATE:
12/09/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Sarah ChoTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Licensees do not reside in the day care home.
Provider(s) did not attend to the needs of day care children in a timely manner.
INVESTIGATION FINDINGS:
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On 12/9/2024, Licensing Program Analysts (LPAs), Christine Jung and Dean Thompson, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with Licensee, Sarah Cho, and explained the reason for the visit. LPAs was led on a tour of the facility and observed a total of five (5) children and two (2) assistants with Licensee, Sarah Cho.

On 10/23/2024, the Orange County Regional Child Care Licensing Office received a complaint with two allegations listed above: Reporting Party (RP) alleged that (1) licensees do not reside in the day care home, (2) providers did not attend to the needs of day care children in a timely manner.

On 10/28/2024, LPAs Jung and Thompson made an unannounced visit to the facility and interviewed both licensees, Mitchell and Sarah Cho. Licensee Mitchell provided LPAs a tour of the facility, including the off-limits areas.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20241023142226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHO, MITCHELL & SARAH
FACILITY NUMBER: 304313977
VISIT DATE: 12/09/2024
NARRATIVE
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(Page 2)
There were nine (9) children in care on this date. Licensees both stated they reside in the home and do not live anywhere else.

On 12/9/24, LPAs Jung and Thompson made an unannounced visit to the facility for the purpose of delivering findings. LPAs interviewed two (2) assistants and two (2) licensees. Children were not interviewed due to age and developmental reasons.

During interviews, licensees stated that they provide care for children and attend to the needs of children in a timely manner. There are instances when children cry during initial enrollment because they need time to adjust. Licensees stated that if children cry for more than twenty or thirty minutes, then authorized representatives are called to pick up children, and this protocol is communicated to authorized representatives upon enrollment. LPAs observed the licensees and assistants attending to the needs of the children during visit.

During interviews, Licensees reiterated that they both live in the home. Licensees and assistants provided declarations stating that licensees live in the home.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) licensees do not reside in the day care home, (2) providers did not attend to the needs of day care children in a timely manner: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

LPA Lucero provided translation for Spanish speaking assistant (Staff 1) during their interview.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, Sarah Cho.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2