304314163-12-8-2023-06-CC-PMAA-CYEPUH-20231211103733

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304314163
Report Date: 12/08/2023
Date Signed: 12/08/2023 01:05:02 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2023 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230914081643

FACILITY NAME:	MONTANO, EMILIA		FACILITY NUMBER:	304314163
ADMINISTRATOR:	MONTANO, EMILIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 848-7840
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	14	CENSUS: 6	DATE:	12/08/2023
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Licensee Emilia Montano		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Licensee would not allow authorized representatives inside the day care

INVESTIGATION FINDINGS:

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On 12/08/2023, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Licensee Emilia Montano and explained the reason for today’s visit. Observed at the time of the visit was a total of 6 children and 1 assistant.

A review of the Facility Personnel Report Summary on 12/08/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/14/2023, the Regional Office received a complaint report alleging Licensee would not allow authorized representatives inside the day care. The complaint stated on occasion, the Reporting Party (RP) would not be allowed to enter the facility and had to wait outside during pick up.
(Continue to Page 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230914081643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTANO, EMILIA	FACILITY NUMBER: 304314163
	VISIT DATE: 12/08/2023

NARRATIVE

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(Page 2)

During the initial visit on 09/15/2023, LPA made observations during pick up time at the facility. The authorized representatives were instructed to wait outside on the porch area for an unpredictable amount of time with the entry door and screen door closed. All children picked up by their authorized representatives were brought to the entrance by the Licensee or Assistant #1 (A1).

LPA interviewed licensee who stated families wait outside because they have continued implementing their Covid-19 entrance procedures. Although they have ceased temperature checks and hand sanitizing, authorized representatives do not enter with the children to limit exposure to harmful bacteria into their home. On 12/08/2023, LPA interviewed A1 who stated that during Covid-19, the facility protocol would not allow parents into the facility. A1 stated that overtime that rule has slowly diminished, but removing shoes to enter the facility has remained in force. A1 states parents are aware they can enter the facility whenever they need. A1 stated parents are asked if they would like to enter but many decline.

LPA contacted 5 parents for an interview. 3 out of 5 parents did not disclose any information pertinent to the complaint allegations.

Based on LPA’s observation, interview with Licensee, the preponderance of evidence standard has been met, therefore the above allegation Licensee would not allow authorized representatives inside the day care is substantiated. California Code of Regulations, Title 22, Division 12, 102419(a)(1) is cited on the attached LIC9099D.

Exit interview was conducted with Emilia Montano. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

(End of Report)

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230914081643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTANO, EMILIA	FACILITY NUMBER: 304314163
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/08/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/29/2023 Section Cited CCR 102419(a)(1)	1 2 3 4 5 6 7	102419 Admission Procedures and Parental and Authorized Representative's Rights(a)The licensee shall inform parents or authorized representatives of children in care of their rights...(1)To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857.	1 2 3 4 5 6 7	Licensee verbally informed parents they can enter the facility during pick up/drop off and anytime their children is in care. Licensee has moved thieir sign in/out and Licensing board inside the home's livingroom to encourage children's representatives to enter the facility. LPA observed the new entrance procedures during visit on 12/08/2023 and confirmed parents enter the facility.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023

LIC9099 (FAS) - (06/04)

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