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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314163
Report Date: 12/08/2023
Date Signed: 12/08/2023 01:16:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2023 and conducted by Evaluator Romelia M Castanon
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230914081643
FACILITY NAME:MONTANO, EMILIAFACILITY NUMBER:
304314163
ADMINISTRATOR:MONTANO, EMILIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 848-7840
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92647
CAPACITY:14CENSUS: 6DATE:
12/08/2023
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Licensee Emilia MontanoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff left day care children unattended
INVESTIGATION FINDINGS:
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On 12/08/2023, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Licensee Emilia Montano and explained the reason for today’s visit. Observed at the time of the visit was a total of 6 children and 1 assistant.

A review of the Facility Personnel Report Summary on 12/08/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/14/2023, the Regional Office received a complaint report alleging staff left day care children unattended. RP stated that they entered the facility and observed children left unattended in one room. LPA interviewed RP on 09/14/2023. RP stated they do not recall the exact date or length of time; they only remember observing children left unattended in the childcare room. (Continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20230914081643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MONTANO, EMILIA
FACILITY NUMBER: 304314163
VISIT DATE: 12/08/2023
NARRATIVE
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Page 2

RP did not know the exact number of children or their ages but stated the Licensee usually cares for 6 toddlers and 3 infants. RP stated Child #1 (C1) is often isolated and alone in the playpen/play area through photos and videos sent by Licensee. RP stated they have also observed Licensee leave the facility to pick up children or run errands. RP also mentioned Licensee has one assistant.

During LPA’s initial visit on 09/15/2023, LPA interviewed Licensee. Licensee stated they leave every day at 7:45am and 2:40pm to pick up their children from school. The trips are about 10 minutes. LPA mapped the distance of the school which is about 1 mile away. The Licensee states they leave the daycare children in the care of A1 when they are away from the facility. The licensee denied C1 being isolated in a playpen as they have a matted infant play area. The licensee stated when C1 would not nap during the facility rest period, they would move them to the play area not to disturb the napping children. Licensee stated, she or the Assistant would continue caring for the child, so C1 and the napping children were never left alone.

LPA interviewed Assistant #1 (A1) who works the same hours the facility is open; 7:00am-5:30pm. A1 stated they are always observant of the children especially during activities. A1 stated they follow their schedule and switch with Licensee often for support. A1 provides supervision and cares for the daycare children when Licensee leaves the facility.

LPA contacted 5 parents for an interview. 3 out of 5 parents did not disclose any information pertinent to the complaint allegations.

LPA attempted to interview two children at the facility but were not qualified due to their age and language development.

Based on LPA’s interviews with Reparting Party, Licensee and Assistant the allegation staff left day care children unattended may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with Licensee Emilia Montano. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. Licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. (End of Report)

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Romelia M Castanon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2