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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314195
Report Date: 01/24/2024
Date Signed: 01/24/2024 02:05:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2023 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231113093927
FACILITY NAME:DE MARZO, SOPHIAFACILITY NUMBER:
304314195
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 4DATE:
01/24/2024
UNANNOUNCEDTIME BEGAN:
01:18 PM
MET WITH:Licensee, Sophia De Marzo TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Provider is operating over capacity
Provider does not properly supervise day care children
INVESTIGATION FINDINGS:
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On 1/24/2024, Licensing Program Analyst (LPA), Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/17/2023. Upon arrival, LPA met with Licensee's assistant, Sophia Grigoriou, Licensee was not in the home. The licensee's assistant said Licensee left to run errands. Licensee arrived at the home at 1:50pm. Census was taken and observed a total of 4 preschool age children. In the home there were also 2 adults present as well.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20231113093927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DE MARZO, SOPHIA
FACILITY NUMBER: 304314195
VISIT DATE: 01/24/2024
NARRATIVE
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On 11/13/23, the Orange County Child Care Office received a complaint alleging (1) Provider is operating over capacity (2) Provider does not properly supervise day care children. Reporting Parting (RP) indicated RP saw 18 children present ranging in ages from infants to two and three years old in the day care. RP also stated RP is concerned about supervision since there are so many children present and RP stated Staff#1 (S1) keeps all the doors open and saw a child run out onto the sidewalk and S1 ran out after the child and brought the child back inside.

During the investigation, LPA Nunez inspected the whole facility, observed the ratio in the day care home, interviewed the S1, Staff#2 (S2), day care children, and parents. LPA Nunez also obtained a copy of the children’s roster.

During the interviews, LPA S1 and S2. S1 denied being out of ratio. S1 stated S1 cares for 8 children daily that range from ages 3 to 6 years old. S1 stated there are 8 children that are registered to attend the day care on Tuesdays and Thursdays only and there are 8 different children that attend the day care on Mondays, Wednesdays, and Fridays only. S1 stated the front doors are closed and no child has run out to the sidewalk. S2 also denied being out of ratio. S2 stated since S2 started working at the facility there have been 8 children daily that range from ages 3 to 6 years old. S2 also stated the front doors are closed and no child has run out to the sidewalk during the time she has been working at the day care home. LPA interviewed 3 children and all children stated they have not been left alone with no teachers.

On 11/17/23, LPA inspected the whole entire home and observed 8 preschool children in the front yard playing with the outside materials. The front doors were observed to be closed when LPA arrived. On 12/20/23, LPA observed 8 preschool children playing in the back yard and the front doors were observed to be closed when LPA arrived.

On 1/18/2024, LPA interviewed 2 parents and both parents confirmed the days their children attend the day care. Parents interviewed stated they did not have any concerns with the facility. Parents also stated that they have not seen 18 children at once in the day care home.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20231113093927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DE MARZO, SOPHIA
FACILITY NUMBER: 304314195
VISIT DATE: 01/24/2024
NARRATIVE
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Based on LPA’s observation, staff interviews, children’s interviews, and parent interviews, the complaint alleging (1) Provider is operating over capacity (2) Provider does not properly supervise day care children are found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Licensee, Sophia De Marzo. Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3