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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314369
Report Date: 01/05/2026
Date Signed: 01/05/2026 10:05:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Cynthia Sun
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251211140241
FACILITY NAME:ANDERSON, EVELYNFACILITY NUMBER:
304314369
ADMINISTRATOR:ANDERSON, EVELYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 923-5235
CITY:IRVINESTATE: CAZIP CODE:
92614
CAPACITY:14CENSUS: 4DATE:
01/05/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Licensee Andersion, EvelynTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Licensee spoke inappropriately in front of children in care.
Staff did not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Sun conducted an investigation at the facility and delivered the complaint findings. LPA met with Licensee, Evelyn Anderson. Census was taken and the overall census observed was 2 infants, 2 preschool children and 2 staff.
A review of staff criminal clearance records on 01/05/2026 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 12/11/2025 a complaint was filed with the Licensing office, alleging licensee spoke inappropriately in front of children in care and staff did not provide adequate supervision to children in care. Reporting Party (RP) alleges that staff #2 (S2) was caring for seven or more children. RP stated some children began to move from the living room to other areas of the home while S2 was attending to other children. Licensee also corrected the S2 in a raised sharp tone in front of the children.

PAGE 1 OF 3
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20251211140241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ANDERSON, EVELYN
FACILITY NUMBER: 304314369
VISIT DATE: 01/05/2026
NARRATIVE
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Regarding allegation (1): Licensee spoke inappropriately in front of children in care:

During staff interviews, 2 out of 2 staff denied raising their voice or saying anything inappropriate to staff or children to children.

The Licensee disclosed on 12/5/25, licensee gave a tour to prospective parent. Licensee told the prospective parent that there was no spot available for her child but the parent was welcomed to get a tour of the facility. Prospective parent came at 9:00am and licensee gave the prospective parent a tour. During the tour, a child was coming into the kitchen, and licensee sent the child back to living room with S2. There were 7 children with 2 staff. While giving a tour around the home, all 7 children were staying in the living room with S2. Licensee denied raising voice at children or staff.

LPA has conducted the inspections at the facility on 5/28/24, 9/9/25, 10/6/25, 12/17/25 and observed staff are speaking appropriately to children.

Regarding allegation (2): Staff did not provide adequate supervision to children in care:




During staff interviews, 2 out of 2 staff stated they are with the children the whole time. Children are to tell staff when they use the bathroom.

The Licensee recalled giving a tour of the home to a prospective parent on 12/5/25. There were 7 children with 2 staff. While giving a tour around the home, all 7 children were staying in the living room with S2.

LPA has conducted the inspections at the facility on 5/28/24, 9/9/25, 10/6/25,12/17/25, and children did not observe children going into the off-limit areas or were unsupervised.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20251211140241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ANDERSON, EVELYN
FACILITY NUMBER: 304314369
VISIT DATE: 01/05/2026
NARRATIVE
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LPA attempted to interview the three older children in the facility, all three children did not qualify for interview. On 12/17/2025, LPA attempted to interview eight (8) parents but was able to interview four (4). The four (4) interviewed parents were satisfied with the facility, and the parents did not make any disclosure regarding the above allegations.

Based on LPAs observations, the interviews which were conducted, and records reviewed, the preponderance evidence of licensee spoke inappropriately in front of children in care and staff did not provide adequate supervision to children in care has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are unsubstantiated.




Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights were explained. A copy of appeal rights (LIC 9058) was provided. First level appeal is to Regional Manager, address is above on the report.

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END OF REPORT

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3