304370014-5-20-2025-06-CC-NKTN-DHSL9V-20250619083408

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370014
Report Date: 05/20/2025
Date Signed: 05/20/2025 09:51:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250429165753

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304370014
ADMINISTRATOR:	MONTOYA, MICHELLE		FACILITY TYPE:	850
ADDRESS:	1000 CORPORATE DRIVE		TELEPHONE:	(949) 364-0193
CITY:	LADERA RANCH	STATE: CA	ZIP CODE:	92694
CAPACITY:	126	CENSUS: 32	DATE:	05/20/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Michelle Montoya		TIME COMPLETED:	10:05 AM

ALLEGATION(S):

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Facility is operating out of ratio.
Unqualified staff providing care and supervision to daycare children.
Daycare child sustained unexplained injury while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Thompson and Long conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/8/2025. Upon arrival, LPA met with Director Michelle Montoya, to deliver complaint findings. While LPAs were touring the facility, LPAs observed 32 preschool age children with four preschool age staff.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios on today’s date 05/20/2025. A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 04/29/2025, with three allegations (1) Facility is operating out of ratio, (2) Unqualified staff providing care and supervision to daycare children, and (3) Daycare child sustained unexplained injury while in care.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250429165753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304370014
	VISIT DATE: 05/20/2025

NARRATIVE

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During the investigation LPA interviewed six staff, interviewed four parents, reviewed Incident/Accident Reports, reviewed Reported Timecards for staff, and Attendance sheets for preschool age children.

Reporting Party (RP) alleges Facility is operating out of ratio. RP mentioned they did not observe the facility being out of ratio but heard about the facility being out of ratio from a staff member. During todays visit on 05/20/2025 and on 05/08/2025, LPA observed the facility is operating within compliance of staffing ratios. On 05/08/2025, LPA interviewed six staff regarding the facility operating out of ratio. Staff interviewed all stated they have not been out of ratio or witnessed other staff being out of ratio. LPA obtained and reviewed Reported Timecards for staff for April 2025, and Attendance sheets for preschool age children for April 2025. On 05/15/2025, LPA contacted 12 parents via phone call. Out of 12 parents called, LPA was able to interview four parents. Parents interviewed did not divulge any information pertaining to the allege allegation, the facility is operating out of ratio. Based on the information gathered during interviews with staff, parents, and documentation; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

Reporting Party (RP) alleges Unqualified staff providing care and supervision to day-care children. RP mentioned staff #1 (S1) did not have proper credits to oversee the classroom. On 05/08/2025, LPA interviewed S1, S1 stated she did not have any credits and works at the center as a teacher’s aide. S1 stated the only time she has been left alone with children, is during nap times. An aide who is 18 years of age or older, and who meets the requirements of Sections 101216 and 101216.2, may supervise 24 napping children. S1 also mentioned, when children are awake, she is there with a fully qualified staff present. S1 provided the names of the staff members who are present inside the classroom that S1 oversees. During the visit on 05/08/2025, LPA reviewed staff files that were mentioned by S1 and found all staff to be fully qualified. On 05/08/2025, five staff stated they have only witnessed S1 caring for children alone during nap time. On 05/15/2025, LPA contacted 12 parents via phone call. Out of 12 parents called, LPA was able to interview four parents. Parents interviewed did not divulge any information pertaining to the allege allegation, unqualified staff providing care and supervision to day-care children. Based on the information gathered during interviews with staff, parents, and documentation; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250429165753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304370014
	VISIT DATE: 05/20/2025

NARRATIVE

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Reporting Party (RP) alleges Day-care child sustained unexplained injury while in care. On 05/08/2025, LPA interviewed six staff. All staff interviewed stated they haven’t had any parents come to them regarding their child being injured. Staff also mentioned they haven’t witnessed or heard about children being injured and requiring medical treatment. On 05/08/2025, LPA obtained and reviewed Incident/Accident Reports from 03/19/2025 through 05/02/2025 and did not observe any of the incident requiring medical treatment but rather first aide. On 05/15/2025, LPA contacted 12 parents via phone call. Out of 12 parents called, LPA was able to interview four parents. Parents interviewed did not divulge any information pertaining to the allege allegation, day-care child sustained unexplained injury while in care. Based on the information gathered during interviews with staff, parents, and documentation; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

During the investigation, LPA attempted to interview three children. children were not interviewed due to age and being nonverbal.

Based LPA observation, documentation reviewed, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Childcare Office has investigated the complaint alleging (1) Facility is operating out of ratio, (2) Unqualified staff providing care and supervision to day-care children, and (3) Day-care child sustained unexplained injury while in care: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Michelle Montoya.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

LIC9099 (FAS) - (06/04)

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