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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370149
Report Date: 10/05/2022
Date Signed: 10/05/2022 12:21:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220708085854
FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370149
ADMINISTRATOR:MELINDA MARCHESEFACILITY TYPE:
850
ADDRESS:190 EAST 15TH STREETTELEPHONE:
(949) 548-2550
CITY:COSTA MESASTATE: CAZIP CODE:
92627
CAPACITY:60CENSUS: 28DATE:
10/05/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Melinda MarcheseTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility does not keep classrooms at a comfortable temperature
Facility does not provide children with the minimum amount of food for breakfast meals
Staff force child(ren) to nap
Staff interact with children in a physically rough manner
Staff cover children's faces with blankets during nap
INVESTIGATION FINDINGS:
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On 10/05/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Torrence met with Director Melinda Marchese. There was a total of 10 preschool children and 10 toddler option children present, with four staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/08/2022, Licensing office received a complaint alleging the following: facility does not keep classrooms at a comfortable temperature, facility does not provide children with the minimum amount of food for breakfast meals, staff force child(ren) to nap, staff interact with children in a physically rough manner, and staff cover children's faces with blankets during nap.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20220708085854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370149
VISIT DATE: 10/05/2022
NARRATIVE
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During the course of the investigation, LPA Torrence conducted an interview with Reporting Party (RP). RP stated the TK classroom does not have proper AC/Heat, the children’s faces are red or sweaty and that they only provided them with a moveable AC unit that only works for 10 minutes and shuts off. RP stated they only feed children half of what is on the menu to conserve food such as giving the children half a waffle or half of a raisin bread. RP also stated no milk or drink is provided at breakfast. RP stated children have complained to their parents about a teacher hitting their backs so hard during nap time to force them to sleep. RP stated a teacher observed another teacher left 12 children in the outside play area unsupervised while teacher got some chips and also left children alone in the preschool room, while children napped. RP disclosed of having pictures of teacher leaving children unattended. RP stated a teacher was observed covering the children’s faces with their blankets when they don’t fall asleep fast enough.

Allegation: Facility does not keep classrooms at a comfortable temperature
During the course of the investigation, LPA interviewed four staff members. Staff 1(S1) stated the classrooms have air on at all times, and the windows are kept open. S1 denied hearing any children complaining about being too hot. Staff 2 stated the temperature in the classroom feels good; there is an AC and a fan; and it’s not too hot for the children because they never complained to me. Staff 3(S3) stated they turn on the AC when it starts to get warm and keep it on all the time. S3 stated S3 thinks the children are comfortable with the temperature in the room because no children complain of being hot. Staff 4(S4) stated the air conditioner is set at 63 degrees and they have a fan; however, sometimes it’s stuff that’s why they keep the shades down. S4 stated the children do not complain about it being too hot, they’re fine with it.

During the course of the investigation, LPA interviewed four qualified children. All interviewed children denied being too hot in the classroom.

During the inspection, while LPA toured the facility, it was observed the thermostat on the air conditioner was set at 62 degrees and the temperature in the classroom felt comfortable.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20220708085854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370149
VISIT DATE: 10/05/2022
NARRATIVE
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LPA interviewed 4 parents and no disclosure was made regarding this concern.

Allegation: Facility does not provide children with the minimum amount of food for breakfast meals
LPA interviewed 4 staff members and all interviewed staff denied not providing children with the minimum amount of food. All interviewed staff stated they give the children more if the children ask for more. All interviewed staff stated children are provided milk in the morning and if ask for more it’s given to them and refill of water is available throughout the day.
LPA interviewed 4 qualified children and asked them if they had enough food to eat, they all stated they did. When LPA asked the four interviewed children if they were given milk and water during mealtimes, all the children indicated they did and also stated they were given more when they asked for it.

LPA interviewed 4 parents and no disclosure was made regarding this concern.

Allegation: Staff force child(ren) to nap
LPA interviewed 4 staff members and there was no disclosure made by any of the interviewed staff members regarding forcing children to nap.

Four interviewed children made no disclosure during the interview.

LPA interviewed 4 parents and no disclosure was made regarding this concern.

Allegation: Staff interact with children in a physically rough manner
LPA interviewed 4 staff members and there was no disclosure made by any of the interviewed staff.

Four Interviewed children stated they liked their teachers. There was no disclosure made by interviewed children.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20220708085854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370149
VISIT DATE: 10/05/2022
NARRATIVE
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LPA interviewed 4 parents and no disclosure was made regarding this concern.

Allegation: Staff cover children’s faces with blankets during nap
LPA interviewed 4 staff members and all interviewed staff denied covering children’s faces with blankets during nap. All four interviewed children denied any staff covering their faces with blankets during nap.

During the course of the investigation, LPA Torrence interviews with four parents. There was no disclosure made by the interviewed parents.

Based on LPA’s observations, interviews, and picture review, there were insufficient evidence to corroborate the allegations of: Facility does not keep classrooms at a comfortable temperature, Facility does not provide children with the minimum amount of food for breakfast meals, Staff force child(ren) to nap, Staff left children unattended, Staff interact with children in a physically rough manner, and Staff cover children's faces with blankets during nap. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. A copy of appeal rights (LIC 9058 1/16) was provided and explained. First level appeal is to Regional Manager, address is above on the report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220708085854

FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370149
ADMINISTRATOR:MELINDA MARCHESEFACILITY TYPE:
850
ADDRESS:190 EAST 15TH STREETTELEPHONE:
(949) 548-2550
CITY:COSTA MESASTATE: CAZIP CODE:
92627
CAPACITY:60CENSUS: 28DATE:
10/05/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Melinda Marchese, DirectorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff left children unattended
INVESTIGATION FINDINGS:
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On 10/05/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Torrence met with Director Melinda Marchese. There was a total of 18 preschool children and 10 toddler option children was present, with four staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/08/2022, Licensing office received a complaint alleging the following: staff left children unattended.

During the course of the investigation, LPA Torrence conducted an interview with Reporting Party (RP). RP stated RP stated a teacher observed another teacher left 12 children in the outside play area unsupervised while teacher got some chips and also left children alone in the preschool room, while children napped. RP disclosed of having pictures of teacher leaving children unattended.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20220708085854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370149
VISIT DATE: 10/05/2022
NARRATIVE
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Allegation: Staff left children unattended
LPA interviewed 4 staff members and 2 former staff members. The interviewed 4 staff members made no disclosure. Former Staff 1 stated oftentimes children would be left unsupervised and/or alone in a room and/or outside. Teachers would run to grab something or be on their phones while they were supposed to be watching children. Former Staff 2 (FS2) stated the kitchen window faces the playground and FS2 stated was in the kitchen cooking and saw the teacher take the child inside to change child’s diaper. FS2 stated there were only one teacher supervising because they were in ratio 1:12; therefore, there were only one teacher in the classroom.

During the course of the investigation, LPA reviewed a picture of children on the playground, it was a small frame picture; therefore, it was undetermined if staff was on the side of the playground, in which, staff would have a visual of the children playing.

LPA interviewed 4 parents and no disclosure was made.

Based on LPAs interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 1, 101229(a)(1) Responsibility for Providing Care and Supervision, is being cited on the attached LIC9099D.

Exit interview was conducted. The Notice of Site Visit was posted. A copy of appeal rights (LIC 9058 1/16) was provided and explained. First level appeal is to Regional Manager, address is above on the report.

“Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.”

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20220708085854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370149
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/06/2022
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision. (a) The licensee shall provide care and supervision as necessary to meet the children’s needs. (1) No child(ren) shall be left without the supervision of a teacher at any time…….
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Per director, will have a staff meeting regarding care and supervision and will send a copy of agenda with staff signature to LPA POC due.
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This requirement is not met as evidence by: Based on LPAs interviews, FS2 disclosed witnessing a teacher leaving
the children on the playground while the teacher went inside to change a child’s diaper. This poses an immediate
safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 10/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/05/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 7