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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370174
Report Date: 04/13/2021
Date Signed: 04/13/2021 04:41:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2020 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20201228124436
FACILITY NAME:LA HABRA HERITAGE SCHOOLFACILITY NUMBER:
304370174
ADMINISTRATOR:WIJEGUNARATNE, DEEPIKAFACILITY TYPE:
850
ADDRESS:323 NORTH EUCLID STREETTELEPHONE:
(562) 691-1967
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:51CENSUS: 27DATE:
04/13/2021
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Deepika Wijegunaratne, DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handles day care children in a rough manner
Staff hit day care child
INVESTIGATION FINDINGS:
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On 04/13/2021, Licensing Program Analyst (LPA) Stacy Torrence conducted a tele-inspection to deliver the findings regarding the above complaint allegation. This complaint investigation had been started on 12/28/2020 by LPA Tina Nguyen. LPA Torrence met with director Deepika Wijegunaratne remotely via FaceTime application. LPA notified the director that due to Covid-19 and Department of Public Health (DPH) guidelines of social distancing, a tele investigation is conducted. The Covid-19 Emergency Response questionnaires were asked.

There was a total of 27 napping preschool children with four staff observed remotely. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2020 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20201228124436

FACILITY NAME:LA HABRA HERITAGE SCHOOLFACILITY NUMBER:
304370174
ADMINISTRATOR:WIJEGUNARATNE, DEEPIKAFACILITY TYPE:
850
ADDRESS:323 NORTH EUCLID STREETTELEPHONE:
(562) 691-1967
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:51CENSUS: 27DATE:
04/13/2021
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Deepika Wijegunaratne, DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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2
3
4
5
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7
8
9
Staff speaks inappropriately towards day care children
INVESTIGATION FINDINGS:
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5
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7
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9
10
11
12
13
On 04/13/2021, Licensing Program Analyst (LPA) Tina Nguyen conducted a tele-inspection to deliver the findings regarding the above complaint allegation. This complaint investigation had been started on 12/28/2020 by LPA Tina Nguyen. LPA Torrence met with director Deepika Wijegunaratne remotely via FaceTime application. LPA notified the director that due to Covid-19 and Department of Public Health (DPH) guidelines of social distancing, a tele investigation is conducted. The Covid-19 Emergency Response questionnaires were asked.
There was a total of 27 napping preschool children with four staff observed remotely. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20201228124436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LA HABRA HERITAGE SCHOOL
FACILITY NUMBER: 304370174
VISIT DATE: 04/13/2021
NARRATIVE
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On 12/28/2020, our office received a complaint and complainant reported that a staff member yell at a child and said “get up right now” so other child can sit.

LPA Nguyen conducted the interview with five staff members. A staff member disclosed witnessing Staff 2 (S2) raises S2 voice when children do not listen to S2’s directions. It is loud and can hurt the children and staff's ears when S2 raises S2 voice. This staff member also confirmed witnessing S2 yelled at a child while the child was sitting on a chair and said “get up right now” so another child can sit.

LPA Nguyen contacted six parents and was able to interview one parent. The interviewed parent stated they did not have any concern or issue with the facility.

LPA Nguyen conducted interviews with 6 children and able to interview 5 children. No disclosures were made by children. All interviewed children disclosed they like going to the school and all the teachers are nice and friendly.

Based on the gathered information from interviewing staff, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 1, 101223 Personal Rights (a)(3) is being cited on the attached LIC9099D.



This report cites a Type A violation and shall be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.

The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report. All appeals must be in writing and received by the licensing office within 15 business days.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20201228124436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LA HABRA HERITAGE SCHOOL
FACILITY NUMBER: 304370174
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/13/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/14/2021
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive... functioning. This requirement was not met as evidenced by:
Based on staff interviews.
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The director stated she will train the staff to make sure they fully understand the definition of personal rights. Director will send the written statement to LPA by 04/14/2021.
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A staff member disclosed witnessing Staff 2 (S2) raises S2 voice when children do not listen to S2’s directions. It is loud and can hurt the children and staff's ears when S2 raises S2 voice. This staff member also confirmed witnessing S2 yelled at a child while the child was sitting on a chair and said “get up right now” so another child can sit. This poses an immediate risk to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 06-CC-20201228124436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LA HABRA HERITAGE SCHOOL
FACILITY NUMBER: 304370174
VISIT DATE: 04/13/2021
NARRATIVE
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On 12/28/2020, our office received a complaint and complainant reported that a staff member grabbed a child’s arm hard when picking up a child; a staff member aggressively flipped a child over when the child was lying down during nap time; and a staff member spanked a child.

LPA Nguyen conducted interview with five staff members. No disclosures were made by staff members to LPA Nguyen. All interviewed staff stated if the children did not want to nap, the staff members will ask the child to lay down on their bed and relax their body. Interviewed staff members also stated if the children did not listen to the teachers, the staff members will redirect the children to other activities. All interviewed staff denied of witnessing any staff member grabbing any child’s arm hard when picking up a child or aggressively flipping a child over when the child was lying down during nap time or any staff member spanking any child.

LPA Nguyen contacted six parents and was able to interview one parent. The interviewed parent stated they did not have any concern or issue with the facility.

LPA Nguyen conducted interviews with 6 children and able to interview 5 children. No disclosures were made by children. All interviewed children disclosed they like going to the school and all the teachers are nice and friendly.

Based on the interviews conducted and reviewing records, there is insufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged staff handles day care children in a rough manner; Staff hit day care child did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted. The Notice of Site Visit was not posted due to tele-investigation Covide-19 State of Emergency. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5